Queue Waiting Screen Information for High-Traffic Server Access
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Solution Overview
Problem
As the number of concurrent users of a service server increases, the response speed decreases, and the service may be interrupted due to insufficient network bandwidth, leading to delayed WEB response times.
Innovation Solution
A queue management device provides waiting information to client devices, offering additional service-related information such as inventory quantities, expected exhaustion times, and promotional codes to manage user queues effectively, reducing server load and encouraging users to leave the queue when waiting times exceed product availability.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If the number of concurrent users increases to provide content services, then service coverage increases, but response speed decreases and service may be interrupted
Solution Approach 1:
The system segments users into different groups: users currently accessing the service and users waiting in queue. This segmentation allows the server to handle active users while managing waiting users separately, preventing service interruption when concurrent user numbers increase.
Solution Approach 2:
A queue management device is introduced as an intermediary between users and the service server. This mediator manages user access requests, provides waiting information, and controls the flow of users to the server, thereby maintaining service response speed even when the number of concurrent users increases.
2Quantity of substance
If the number of concurrent users increases, then more users can access the service, but network bandwidth becomes insufficient causing delayed WEB response times
Solution Approach 1:
The queue management device performs preliminary actions by providing waiting information to users before they actually access the service. This includes displaying expected waiting times and queue positions, allowing users to make informed decisions and reducing unnecessary server requests that would consume network bandwidth.
Solution Approach 2:
The system implements feedback by providing real-time waiting information to users, including queue position, expected waiting time, and service status. This feedback loop allows users to understand the current system state and adjust their behavior, reducing network bandwidth consumption from redundant requests.
3Productivity
If users wait in queue for service access, then server load is managed, but user experience deteriorates due to lack of information
Solution Approach 1:
The queue management device acts as an intermediary that provides comprehensive waiting information to users, including queue position, expected waiting time, and service status. This mediator enhances user experience during queue waiting by providing transparency and reducing anxiety, while simultaneously managing server load effectively.
Solution Approach 2:
The system enables self-service by providing users with autonomous information about their queue status and expected waiting time. Users can independently assess their situation and make decisions about whether to continue waiting or take alternative actions, improving their experience without requiring additional server resources.
Data Source
AI summary
Disclosed is a queue management device for providing information about an access waiting screen, and a method thereof. The device includes a communication unit that communicates with a client device and a target server, a memory in which at least one process for providing information to a waiting screen of the client device waiting to be accessed is stored, and a processor that operates according to the process. The processor provides waiting information of the client device to the waiting screen based on an access request previously received from another client device when receiving an access request for the target server from the client device through the communication unit, and provides additional service-related information to the waiting screen until the client device is allowed to access the target server.