Quick Actions Module Secondary Menu Parameter Selection

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Solution Overview

Problem

Enterprise agents face inefficiencies in performing quick actions within their workspaces due to the lack of streamlined processes and customizable options, leading to increased time and effort in managing tasks and processes.

Innovation Solution

Implementing a quick actions module within the agent workspace that receives user input, determines secondary menus based on user roles and characteristics, and triggers actions through APIs to perform processes efficiently, allowing for customizable and pre-configured snippets to streamline task execution.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If traditional manual processes are used in agent workspace, then agents can perform tasks with full control, but time consumption and effort increase significantly

Engineering Contradiction:

Improvetask execution efficiencyVSAvoidtime required for task management

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The system pre-configures actionable snippets with predefined parameters and configurations before execution. These snippets are prepared in advance and stored in a repository, allowing agents to quickly deploy them without manual setup during task execution, thereby reducing time consumption while maintaining productivity

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system creates reusable templates and snippets that can be copied and applied across multiple tasks. Instead of manually configuring each task from scratch, agents can copy pre-defined snippets and modify them as needed, significantly reducing the time and effort required for repetitive task management while maintaining high productivity

Inventive Principle:

Principle #26Copying

2Ease of operation

If standardized processes are used in agent workspace, then task execution is simplified, but adaptability to specific user needs decreases

Engineering Contradiction:

Improvesimplicity of task executionVSAvoidcustomization to user roles

Core Design Contradiction:

Ease of operationVSAdaptability or versatility

Solution Approach 1:

The system provides different snippet configurations and parameters tailored to specific user roles, teams, and task types. Each user receives customized snippets relevant to their local context and responsibilities, maintaining ease of operation through pre-configured options while ensuring adaptability to specific user needs and organizational structures

Inventive Principle:

Principle #3Local quality

Solution Approach 2:

The system allows dynamic adjustment of snippet parameters and configurations based on user selection and context. Users can modify snippet behaviors, parameters, and target objects according to their specific needs, enabling the system to adapt from standardized templates to customized solutions while maintaining operational simplicity

Inventive Principle:

Principle #15Dynamics

3Adaptability or versatility

If comprehensive configuration options are provided, then task customization is enhanced, but system complexity increases

Engineering Contradiction:

Improvecustomization optionsVSAvoidsystem configuration complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system divides complex task configurations into modular, discrete snippets with defined parameters and boundaries. Each snippet represents a self-contained unit of functionality that can be independently configured and deployed, reducing overall system complexity while maintaining comprehensive customization options through modular assembly

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The system pre-configures complex parameters, relationships, and settings within snippets before deployment. This preliminary configuration work reduces the complexity users face during execution, as they can deploy pre-packaged snippets with most settings already optimized, while still retaining the ability to customize specific parameters when needed

Inventive Principle:

Principle #10Preliminary action

Data Source

PatentUS10997002B2Quick actions

Publication Date: 2021.05.04 SERVICENOW INC

AI summary

Utilizing quick actions includes receiving user input via a user input module of an agent workspace, wherein the user input comprises an action input comprising an action command, and in response to receiving the user input, determining a secondary menu for the action command, wherein the secondary menu comprises a plurality of selectable parameters for the action command, and presenting the secondary menu in association with the user input module. Utilizing quick actions also includes detecting a selection of a parameter from the selectable parameters, and triggering an action based on the action command and the selected parameter, wherein the action is associated with a process for the agent workspace.