Real-Fix Tip Augmentation for Faster Repair Information Retrieval
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Repair technicians often lack timely access to information about successful repairs made by other technicians, leading to inefficiencies and time-consuming searches for relevant repair data.
Innovation Solution
A method and system for generating and augmenting real-fix tips (RFTs) with pointers to additional content, allowing technicians to retrieve and display relevant information efficiently, including text, images, and measurement instructions directly on a display.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If repair technicians search for repair information manually, then they can access repair data, but the search process is very time consuming
Solution Approach 1:
The system performs preliminary actions by automatically generating real-fix tips and storing them in a database before technicians need them. The tips are pre-processed and organized, so when a technician queries for repair information, the data is already ready for immediate retrieval, eliminating the need for manual searching through raw repair records.
Solution Approach 2:
The patent introduces an intermediary system (the real-fix tip generation and retrieval system) that mediates between the raw repair data and the technician's information needs. This intermediary processes, filters, and presents repair information in a standardized format, acting as a bridge that transforms complex search queries into efficient data retrieval operations.
2Adaptability or versatility
If repair technicians are located in various locations, then they can work remotely, but they are not aware of repairs made by other technicians
Solution Approach 1:
The system creates a universal repair information database that serves all technicians regardless of their physical location. The real-fix tips are stored in a centralized repository that can be accessed by any technician with authorization, making the system multi-functional and location-independent. This universal access point ensures that repair information is shared across all technicians irrespective of where they work.
3Device complexity
If the system stores only basic repair text, then the data structure is simple, but additional relevant content cannot be easily accessed
Solution Approach 1:
The patent implements a nested data structure where real-fix tips contain pointers to additional content resources. The basic tip structure remains simple and straightforward, while additional content (such as service operations, diagnostic procedures, and repair documentation) is nested within the tip structure through pointers. This allows the system to maintain a simple primary data structure while incorporating comprehensive additional content when needed.
Data Source
AI summary
A method and system for generating and outputting a real-fix tip (RFT) augmented with a pointer to additional content. The additional content may be relevant to any of a complaint, vehicle, cause of complaint, how the cause for complaint was discovered, and service-operation performed on the vehicle to resolve the complaint. The RFT may include a complaint, cause, and correction, and may be stored within a database containing repair orders that include complaints, causes, and corrections regarding various vehicles. A processor may generate the RFT after determining a threshold number of RO with a common complaint, vehicle, cause, and correction. A processor may search the database for the RFT based on a complaint and vehicle, display a list of RFT located during the search, display an RFT selected from the list, obtain additional content pointed to by a pointer in the RFT, and output the additional content to a display.