Real-Time Consultant Matching System for Instant Communication
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Solution Overview
Problem
Current Q&A and consulting platforms are not suitable for short-term engagements as they do not facilitate instantaneous communication between clients and consultants, often requiring hours or months for follow-up interactions.
Innovation Solution
A computer-implemented method and system that enables real-time communication between clients and consultants by allowing clients to send consultation requests to a server, which identifies matching consultants, sends notifications for acceptance, and establishes a communication session, enabling immediate interaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If current Q&A systems are used to enable user replies and rankings, then multiple users can contribute answers, but instantaneous preferred answers and quick follow-up communication cannot be achieved
Solution Approach 1:
The patent extracts the core function of instant matching from the complex Q&A system, separating it from the sequential reply-and-rank process. The server directly matches clients with consultants based on keywords and profiles, bypassing the need for multiple user replies and rankings, thereby achieving instantaneous connection.
Solution Approach 2:
The server acts as an intermediary that facilitates direct real-time communication between clients and consultants. It receives consultation requests, identifies matching consultants based on expertise and availability, and establishes communication sessions, eliminating the time loss associated with traditional follow-up Q&A processes.
2Ease of operation
If traditional consulting platforms are used for proposal review and selection, then thorough evaluation is possible, but immediate communication for short-term engagements cannot be facilitated
Solution Approach 1:
Consultants pre-register their expertise, availability, and consultation terms on the server. This preliminary action allows the server to immediately match clients with suitable consultants when consultation requests are made, eliminating the need for time-consuming proposal review and selection processes.
Solution Approach 2:
The system changes the operational parameters from sequential proposal submission and review to real-time matching based on stored consultant profiles and client requirements. This parameter change enables immediate connection establishment while maintaining quality matching through pre-stored expertise information.
3Speed
If real-time communication is implemented, then instantaneous interaction is achieved, but system complexity increases
Solution Approach 1:
The server is designed with multi-functionality, handling consultation requests, consultant identification, notification delivery, and communication session establishment through a single integrated system. This universal approach manages real-time communication complexity centrally without requiring complex distributed systems.
Data Source
AI summary
A computer-implemented method for arranging communication between two or more users is provided. The two or more users including at least a first client and at least a first consultant. The first computing device is associated with the at least first client. The second computing device is associated with the at least first consultant. The method includes operations performed by at least one computer processor. The operations include enabling the at least first computing device to send a request to a server, identifying a list of matching consultants associated with the server, wherein the at least first consultant is identified as a matching consultant from the list of matching consultants, sending a notification from the server to enable the at least first consultant to accept or decline the consultation request, establishing a communication session between the at least first client through the first computing device and the at least first consultant through the second computing device, and enabling the at least first client and the at least first consultant to communicate in real-time.