Product Recall Platform Matching Transaction Data
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Solution Overview
Problem
The product recall process is often expensive and laborious, and can negatively impact a manufacturer's brand image, as it requires extensive communication with consumers and involves significant costs and logistical challenges in notifying and retrieving recalled products.
Innovation Solution
A product recall platform that facilitates cost-effective and targeted notifications to consumers by matching recall data with transaction information, allowing for efficient identification and notification of affected account holders without the need for constant merchant or acquirer involvement, using transaction data to send recall messages directly to consumers through the platform.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional product recall processes are used with extensive consumer communication and direct mail notifications, then consumer safety is ensured, but implementation costs and labor requirements increase significantly
Solution Approach 1:
The patent introduces a payment processing network as an intermediary system that already possesses consumer transaction data and contact information. This intermediary enables manufacturers to notify consumers about recalls without directly implementing complex communication infrastructure, thereby reducing implementation complexity while maintaining recall effectiveness through the intermediary's existing data channels
Solution Approach 2:
The system performs preliminary actions by collecting and storing consumer transaction data and contact information during the original purchase process. This preliminary data collection eliminates the need for complex real-time communication setup during recalls, as the notification infrastructure is already in place through the payment processing network's existing consumer database
2Reliability
If traditional product recall processes are used with extensive consumer communication, then all affected consumers can be notified, but the cost and labor requirements increase significantly
Solution Approach 1:
The payment processing network performs multiple functions: it originally processes transactions and now also serves as a notification distribution channel for recalls. This multi-functionality allows the system to leverage existing infrastructure for dual purposes, reducing the need for separate recall communication systems and thereby lowering implementation costs while maintaining broad consumer notification coverage
Solution Approach 2:
The system enables manufacturers to self-serve by providing them direct access to the payment processing network's consumer database through standardized interfaces. Manufacturers can independently initiate recalls and notify consumers without requiring extensive external communication services, thereby reducing labor requirements and implementation costs while maintaining recall effectiveness
3Reliability
If manufacturers implement voluntary recalls with direct consumer notification, then consumer safety is maintained, but brand image may be negatively impacted due to the extensive recall process
Solution Approach 1:
The patent replaces traditional mechanical communication methods (direct mail, phone calls, physical recalls) with electronic digital notification systems through the payment processing network. This substitution enables faster, more efficient recall execution with reduced operational overhead, allowing manufacturers to resolve safety issues more quickly and minimize the duration of brand image impact while maintaining consumer safety
Data Source
AI summary
A platform transforms recall initiation request, product identifier and purchase processing request inputs into recall notification message outputs. The Platform receives a purchase processing request including a plurality of product identifiers and preselects product identifiers that qualify for purchase processing based on at least one purchase processing rule. The Platform facilitates querying of a product recall database to determine if the preselected product identifiers match recalled product identifiers in the product recall database. If at least one of the preselected product identifiers match the recalled product identifiers, the Platform retrieves a recall message associated with the at least one of the preselected product identifiers and notification preferences associated with the purchase processing request. The Platform then generates a recall notification message in accordance with the notification preferences to include the recall message associated with the at least one of the preselected product identifiers.