Recipient Availability Determination for Communication Delivery
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Solution Overview
Problem
Communications such as emails and instant messages often fail to reach recipients in a timely manner due to their unavailability, leading to inefficiencies as senders lack knowledge about the recipients' status, resulting in wasted time and the need to send messages to alternative recipients.
Innovation Solution
A method that determines the availability of intended communication recipients by analyzing data from calendars, out-of-office agents, address books, social media, and vacation planners, and suggests alternative recipients based on organizational hierarchies and user-defined parameters if the primary recipient is not available.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users send communications to intended recipients without checking availability, then communication speed is maintained, but communication reliability deteriorates because recipients may not receive communications in a reasonable amount of time
Solution Approach 1:
The system performs preliminary availability checks on recipients before communications are sent. By analyzing calendar data, out-of-office agents, address book information, social media status, and vacation planner data in advance, the system determines recipient availability status beforehand, ensuring reliable delivery without wasting time on unavailable recipients.
Solution Approach 2:
The system implements feedback mechanisms by continuously monitoring recipient availability status through multiple data sources and providing real-time availability information to senders. This feedback loop allows users to make informed decisions about communication timing and recipient selection, improving delivery reliability while managing time efficiently.
2Reliability
If users manually check recipient availability before sending communications, then communication reliability improves, but productivity deteriorates due to the additional time required for availability checking
Solution Approach 1:
The system provides self-service functionality by automatically determining recipient availability without requiring manual intervention from users. The system autonomously analyzes multiple data sources including calendars, out-of-office agents, address books, social media, and vacation planners to assess recipient availability, then presents this information to users who can quickly make informed decisions.
Solution Approach 2:
The system integrates multiple data sources and analysis methods into a universal availability checking mechanism that works across different communication types and recipient contexts. By consolidating calendar data, out-of-office information, address book entries, social media status, and vacation planner data into a single availability assessment, the system maintains high reliability while improving productivity through streamlined multi-functional analysis.
3Measurement precision
If the system analyzes multiple data sources to determine recipient availability, then measurement precision of availability status improves, but device complexity increases due to multiple registries and data sources
Solution Approach 1:
The system merges multiple data sources including calendar information, out-of-office agent data, address book entries, social media status, and vacation planner information into a unified availability assessment model. By combining these diverse data sources through a centralized registry system, the platform achieves high measurement precision in determining recipient availability while managing complexity through integrated architecture.
Solution Approach 2:
The system introduces intermediary components including availability registries and analysis modules that mediate between multiple data sources and the final availability determination. These intermediary layers standardize and harmonize data from various sources, improving measurement precision while containing device complexity through modular, manageable intermediate processing stages.
4Reliability
If the system suggests alternative recipients when primary recipient is unavailable, then communication reliability improves, but ease of operation deteriorates due to additional recipient selection steps
Solution Approach 1:
The system performs preliminary identification and preparation of alternative recipients before the user needs to send communications. By analyzing organizational hierarchies, contact relationships, and recipient patterns in advance, the system has alternative recipients ready for suggestion when the primary recipient is unavailable, maintaining reliability while minimizing additional operational steps.
Data Source
AI summary
A method, computer program product, and system for determining communication recipient availability is described. A method may comprise receiving, via one or more computing devices, an indication that there is an intended recipient of a communication. The method may further comprise, in response to receiving the indication that there is the intended recipient of the communication, determining, via the one or more via one or more computing devices, if the intended recipient is available enough to receive the communication based upon, at least in part, one or more registries of availability, a communication type associated with the communication, and one or more user-defined parameters for the communication type. The method may also comprise, in response to determining, via the one or more via one or more computing devices, that the intended recipient is not available enough to receive the communication, suggesting one or more additional recipients to receive the communication.