Record Management System Upload Verification

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Solution Overview

Problem

Existing record management systems face inaccuracies and delays in processing records, particularly in reward-related transactions, due to processing errors and the need for ensuring that records are accurately uploaded and verified before being made accessible to users and business units.

Innovation Solution

A record management system that processes records associated with user accounts by uploading them via an online portal, verifying their upload status using staging tables, and only storing them in a record log once confirmed uploaded, ensuring client systems have access before users, thereby preventing premature user actions.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Speed

If records are stored in the record log immediately after generation, then processing speed is improved, but accuracy and reliability deteriorate due to potential upload errors and premature user access

Engineering Contradiction:

Improveprocessing speedVSAvoidrecord accuracy

Core Design Contradiction:

SpeedVSReliability

Solution Approach 1:

The system performs preliminary upload of records to an online portal before storing them in the record log. This preliminary action ensures that records are validated and made accessible to client systems before final storage, preventing premature user access and ensuring accuracy while maintaining processing efficiency through automated workflows

Inventive Principle:

Principle #10Preliminary action

2Reliability

If records are uploaded and verified through an online portal before storage, then reliability is improved, but processing time increases due to additional verification steps

Engineering Contradiction:

Improveupload verificationVSAvoidprocessing time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system implements an automated feedback mechanism where the online portal sends upload notifications back to the record management system. This feedback loop enables automatic verification of record uploads without manual intervention, ensuring reliability while minimizing processing time delays through real-time status updates and automated workflow transitions

Inventive Principle:

Principle #23Feedback

3Ease of operation

If users can access records immediately after generation, then ease of operation is improved, but errors occur due to premature actions before client system access

Engineering Contradiction:

Improveuser accessVSAvoidprocessing accuracy

Core Design Contradiction:

Ease of operationVSReliability

Solution Approach 1:

The online portal serves as an intermediary between the record management system and user devices. Records are first uploaded to this intermediate platform, making them accessible to client systems for validation and processing. Users can only access records after they have been successfully uploaded and verified through this intermediary, preventing premature actions while maintaining ease of access through a user-friendly interface

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS11887143B2Record management system for enabling access to a record

Publication Date: 2024.01.30 CAPITAL ONE SERVICES LLC

AI summary

In some implementations, a system may receive an indication that a record has been generated based on an event involving a user account. The system may provide the record to an online portal to cause the online portal to upload the record. The system may receive, from the online portal, a notification that indicates that the record has been uploaded via the online portal. The system may store, based on receiving the notification, the record in a record log that is associated with the user account.