Recorded Communication Topic Mapping for Faster Information Retrieval
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Solution Overview
Problem
Existing communication recording systems fail to efficiently identify and associate topics discussed during a conversation with the participant speaking on those topics, leading to difficulty in locating specific information and understanding the conversational flow.
Innovation Solution
A communication mapping system that utilizes natural language processing and machine-learning models to track participants and topics in real-time, producing a map that outlines the discussion topics, participant speaking times, and relevant content within a recorded communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If a recording of a communication is created to capture all topics and ideas discussed, then the completeness of information is improved, but the difficulty of locating specific information increases
Solution Approach 1:
The patent segments the recorded communication by identifying and marking specific topics discussed during the communication. Each topic is associated with time stamps indicating when it was discussed. This segmentation allows the complete recording to be divided into topic-specific segments, enabling users to quickly locate particular information without reviewing the entire recording, thus resolving the contradiction between maintaining completeness and enabling efficient retrieval.
2Ease of operation
If a detailed map of topics and participants is created, then the accessibility of information is improved, but the complexity of the system increases
Solution Approach 1:
The patent applies preliminary action by automatically generating the topic map and participant associations during or immediately after the communication occurs. The system pre-processes the recording to identify topics, determine which participants discussed each topic, and create the structured map with time stamps before the user needs to access the information. This preliminary structuring simplifies subsequent user interactions without requiring complex real-time processing when users seek information.
Solution Approach 2:
The patent introduces an intermediary layer - the topic map - that sits between the raw recording and the user. This map serves as a mediator that translates the complex audio/visual recording into an easily navigable structure showing topics, participants, and time ranges. Users interact with this simplified intermediary representation rather than directly with the complex recording, thereby improving accessibility without reducing the underlying system complexity.
Data Source
AI summary
One embodiment provides a method, the method including: obtaining, at a communication mapping system, a recorded communication occurring between at least two participants; tracking, using the communication mapping system, when a participant of the at least two participants is communicating; identifying, using the communication mapping system and while the participant is communicating, at least one topic of the recorded communication, wherein the identifying comprises tracking a time within the communication corresponding to the at least one topic; and producing, from the tracking and the at least one topic, a map for the recorded communication, wherein the map identifies topics of the recorded communication, times within the recorded communication corresponding to the topics, and times within the recorded communication corresponding to a participant communicating. Other aspects are described and claimed.