Redirection Bridge Device Unifies Enterprise Communication Channels

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Solution Overview

Problem

Users face complexity and inefficiency in accessing secure environments and disparate communication systems within enterprises, requiring separate connections and device reconfiguration, which disrupts the user experience.

Innovation Solution

A redirection bridge device (RBD) with an API interface, metadata store, and Communications Manager facilitates streamlined access to multiple enterprise contact options through a single connection, normalizing data and enabling seamless communication across various channels.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If users access multiple enterprise contact options through separate connections and applications, then each communication channel can be accessed with dedicated functionality, but the device complexity and user operation complexity increase significantly

Engineering Contradiction:

Improveaccess to multiple contact optionsVSAvoidmultiple applications and connections

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent combines multiple enterprise contact options (chat, email, voice, SMS) into a single unified application interface. The system merges disparate communication channels that previously required separate applications into one integrated platform, allowing users to access all contact options through a single device interface without managing multiple applications or connections.

Inventive Principle:

Principle #5Merging (Combining)

Solution Approach 2:

The unified application serves multiple functions simultaneously, acting as a universal access point for various communication protocols and enterprise systems. The single application provides multi-functional capabilities including chat messaging, email communication, voice calls, and SMS texting, replacing the need for multiple dedicated applications.

Inventive Principle:

Principle #6Universality (Multi-functionality)

2Reliability

If users require separate connections for each enterprise system, then each connection can be optimized for its specific protocol, but the ease of operation deteriorates due to repeated connection management

Engineering Contradiction:

Improveprotocol-specific connection optimizationVSAvoidconnection management

Core Design Contradiction:

ReliabilityVSEase of operation

Solution Approach 1:

The unified application acts as an intermediary layer between the user and multiple enterprise communication systems. It mediates connection management by handling protocol-specific optimizations internally while presenting a single simplified connection interface to the user. The intermediary manages the complexity of multiple connections behind the scenes, allowing protocol optimization without requiring user involvement in connection management.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The system performs automatic connection management and protocol selection without requiring user intervention. The unified application autonomously handles establishing and maintaining connections to different enterprise systems, selecting appropriate protocols based on the communication type, and managing connection states, thereby eliminating the need for users to manually manage multiple connections.

Inventive Principle:

Principle #25Self-service

3Adaptability or versatility

If enterprise systems use disparate communication protocols and formats, then each system can maintain its native functionality, but information exchange and data normalization become problematic

Engineering Contradiction:

Improveprotocol supportVSAvoiddata normalization

Core Design Contradiction:

Adaptability or versatilityVSLoss of information

Solution Approach 1:

The unified application serves as an intermediary that performs data normalization between disparate enterprise protocols. It receives data in various native formats from different communication channels (chat, email, voice, SMS) and standardizes the information into a unified format, preventing information loss during translation between protocols while maintaining compatibility with each system's native functionality.

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentEP3583764B1A redirection bridge device and system, a communication system comprising a redirection bridge device or system, a method of redirection bridging, use of a user interface and a software product

Publication Date: 2023.05.10 WEBTEXT HLDG

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AI summary

A redirection bridge device, RBD (10, 20), comprising :- an API interface (300) comprising an API input (301), arranged capable of receiving a request (300A) from an application (APP) (30), arranged located on a user device (1100) associated with a user (1000), for the purposes of requesting metadata, said metadata being specific to at least one contact option (2100) arranged in association with at least one Enterprise (2000), a metadata store (310), for storing metadata specific to the at least one Enterprise (2000), and arranged to provide metadata to the API interface (300) in response to the request (300A), and, a Communications Manager (320), arranged in co-operation with the API interface (300) and the at least one contact option (2100), for facilitating contact between the user device (1100) and the at least one contact option (2100). A redirection bridge system, a communication system, a method of redirection bridging and use of a user interface and software product for implementation of the redirection bridging method.