In-Application Message Delivery via Redundant Push and Data Paths
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
The delivery of push notifications for in-application messages is unreliable in certain geographical regions due to physical infrastructure or government regulations, leading to delayed or failed message delivery, which disrupts customer engagement services' ability to orchestrate timely message delivery to users.
Innovation Solution
Implementing redundant message delivery paths through both push notification services and data networks to ensure that in-application messages are presented to users, even if push notifications are delayed or fail, by using a server to check for recent message delivery requests and sending redundant message data to the software application if necessary.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of manufacture
If push notification services are used to deliver in-application messages, then message delivery can be achieved through a simple mechanism, but delivery reliability deteriorates in certain geographical regions due to infrastructure or regulatory issues
Solution Approach 1:
The system performs preliminary actions by sending push notifications in advance and simultaneously preparing alternative delivery paths. The server checks for recent message delivery requests before sending alternative messages, ensuring that redundant delivery mechanisms are already in place before delivery failure occurs.
Solution Approach 2:
The system sets up compensatory measures in advance by implementing a dual delivery path architecture. When push notification delivery is unreliable in certain regions, the system has pre-configured alternative data network paths ready to compensate for potential failures, cushioning against delivery disruptions.
2Reliability
If redundant message delivery paths are implemented through both push notification services and data networks, then message delivery reliability is improved, but system complexity increases
Solution Approach 1:
The server acts as an intermediary that manages the complexity of dual delivery paths. It receives message delivery requests, checks for recent delivery attempts, coordinates between push notification services and data networks, and prevents duplicate message presentations. This intermediary approach centralizes control and simplifies the overall system architecture.
Solution Approach 2:
The system implements feedback mechanisms where the server checks for recent message delivery requests before sending alternative messages. This feedback loop ensures that redundant messages are only sent when necessary, and the software application receives instructions to prevent duplicate message presentations, thereby managing system complexity through intelligent coordination.
3Speed
If push notifications are sent to deliver in-application messages, then timely message delivery can be achieved, but delivery fails or is delayed in regions with unreliable push notification infrastructure
Solution Approach 1:
The system dynamically changes delivery parameters by switching between push notification services and data networks based on delivery reliability. When push notification delivery is unreliable in certain regions, the system alters the delivery parameter to use alternative data network paths, maintaining message delivery speed and reliability by adapting to regional conditions.
Data Source
AI summary
Systems and methods for causing an in-application message to be presented to a user of a software application can send message data to the software application via a push notification and via a redundant communication sent over a data network. If the push notification is delivered to the software application first, information in the push notification is used to present the in-application message to the user and the later arriving redundant communication over the data network is ignored. Similarly, if the redundant communication via the data network arrives first, information in that communication is used to present the in-application message to the user, and the later arriving push notification is ignored.