Distributed Multicloud Alert Triaging for Regional Cloud Exchanges
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Solution Overview
Problem
Stitching a network across different cloud providers and regions is complex and cumbersome, leading to inefficient alert management and difficulty in identifying the root cause of issues, which can result in prolonged downtime and disruption.
Innovation Solution
Implementing a distributed alert triaging system that uses AI/ML to analyze alerts from multiple clouds, categorize their severity, and generate actionable intelligence to customers, ensuring timely response to potential issues.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If alerts from multiple cloud providers are collected and monitored, then comprehensive monitoring coverage is improved, but alert volume and complexity increase making root cause identification difficult
Solution Approach 1:
The system segments alerts into different categories (customer alerts vs. operations alerts) and routes them to appropriate audiences. Customer alerts are sent to customers when issues affect their services, while operations alerts are sent to support teams for internal issues. This segmentation reduces noise and simplifies alert management by filtering out irrelevant information.
Solution Approach 2:
The patent introduces an intermediary alert triaging system that sits between cloud provider alerts and the customer/support teams. This intermediary layer aggregates, analyzes, and filters alerts from multiple cloud providers before delivering them to the appropriate audience, thereby reducing complexity while maintaining comprehensive monitoring.
2Loss of information
If all generated alerts are provided to the customer, then complete information is provided, but customer is inundated with alerts reducing actionable intelligence
Solution Approach 1:
The system extracts only the most relevant and actionable alert information from the total set of generated alerts. By analyzing alert content and impact, the system extracts and delivers only those alerts that require customer attention or action, filtering out redundant or internal-only information that would inundate the customer.
Solution Approach 2:
The patent applies local quality by tailoring alert delivery to specific audiences based on their role and needs. Different alert types are delivered to different audiences (customers vs. operations teams) with appropriate levels of detail, ensuring each recipient receives information optimized for their specific context and action requirements.
3Adaptability or versatility
If network infrastructure is stitched across multiple clouds and regions, then business agility and resilience are improved, but planning and architecting time increases
Solution Approach 1:
The system performs preliminary action by pre-configuring alert routing rules, thresholds, and triaging logic before issues occur. This preliminary setup enables rapid response to incidents without requiring extensive real-time analysis and decision-making during critical events, thereby reducing overall planning and architecting time while maintaining agility.
Data Source
AI summary
Disclosed is a system that includes a plurality of regional cloud exchange platforms coupled to a distributed alert triaging engine. A system can include a first regional cloud exchange platform and a second regional cloud exchange platform, each of which includes a regional cloud services monitoring engine and a cloud exchange monitoring engine, and an alert triaging engine that provides a triaged alert, or portion thereof, to an appropriate audience.