Registered Location Verification for Accurate Emergency Call Routing
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Solution Overview
Problem
Emergency service providers face challenges in accurately determining the location of a caller during an emergency call, especially when the call is made from a non-registered location or when the user device is mobile, leading to potential misrouting of calls and delays.
Innovation Solution
A method and system that updates the registered location of a user device by generating a prompt to confirm or change the location based on current location data, using machine learning models to determine candidate locations, and transmitting the updated location to a network service.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If the registered location is updated based on current location data, then the accuracy of location information for emergency calls is improved, but the complexity of the system increases due to location verification and update mechanisms
Solution Approach 1:
The system performs preliminary location verification by comparing current location data with registered location data before an emergency call is placed. This advance verification ensures that the registered location is accurate and up-to-date, improving location precision without adding complexity during the actual emergency call process
Solution Approach 2:
The system implements a feedback mechanism where current location data is continuously monitored and compared with registered location data. When discrepancies are detected, the system generates alerts and prompts users to update their registered location, creating a closed-loop system that maintains location accuracy automatically
2Reliability
If the system continuously monitors and updates location data, then the reliability of emergency call routing is improved, but the energy consumption increases
Solution Approach 1:
Instead of continuous monitoring, the system performs location verification periodically or at specific intervals. The system checks current location data against registered location data at predetermined times or when triggered by specific events, maintaining routing reliability while reducing energy consumption compared to continuous monitoring
Solution Approach 2:
The system enables users to self-report location changes by generating alerts when discrepancies are detected. Users are prompted to update their registered location information themselves, reducing the need for continuous system-side monitoring and thereby lowering energy consumption while maintaining reliability
3Measurement precision
If the system prompts users to update location information, then the accuracy of registered location is improved, but the time required for location verification increases
Solution Approach 1:
The system performs location verification and generates update prompts in advance, before an emergency call is placed. This preliminary action ensures that location accuracy is confirmed beforehand, preventing delays during actual emergency situations while maintaining high verification standards
Solution Approach 2:
The system allows users to quickly confirm or update location information through streamlined prompts during non-emergency periods. By skipping detailed verification steps when the user is clearly at the registered location, the system reduces verification time while maintaining accuracy when it matters most
Data Source
AI summary
A method of updating a registered location for emergency calls may include receiving, by a computing device, a trigger corresponding to a particular location. The method may include generating, by the computing device, a prompt to update a registered location for display by the computing device. The method may include receiving, by the computing device, an input via the prompt, indicating that the registered location is to be updated to include the particular location. The method may include accessing, by the computing device, current location data associated with the computing device. The method may include determining, by the computing device, whether or not the current location data corresponds to the particular location. In response to determining that the current location data corresponds to the particular location, the method may include updating, by the computing device, the registered location such that the particular is the registered location.