Information Processing System for Regular Purchase Registration
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Solution Overview
Problem
Customers face inconvenience and forgetfulness when trying to register products for regular purchase, both in-store and for home delivery, as existing systems lack efficient mechanisms for suggesting and managing recurring purchases.
Innovation Solution
An information processing system that acquires product information, suggests regular purchases to customers through terminals, receives instructions for regular purchases, and registers these purchases, integrating with POS systems, customer management, and delivery management to streamline the process.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If customers manually register products for regular purchase after shopping, then regular purchase registration is possible, but customer trouble and time consumption increase
Solution Approach 1:
The system displays a questionnaire about regular purchase preferences to customers during shopping (before leaving the store), rather than requiring them to register afterward. This preliminary action captures customer intent at the moment of purchase decision, reducing post-shopping registration trouble while ensuring reliable regular purchase registration.
2Reliability
If customers use memo or post-purchase registration, then regular purchase can be recorded, but forgetfulness and inconvenience occur
Solution Approach 1:
The system proactively displays regular purchase preference questions during the shopping process, capturing customer intent before they leave the store. This eliminates the need for post-purchase registration and reduces the risk of forgetfulness, as the registration opportunity is presented at the most relevant moment.
Solution Approach 2:
Customers respond to the questionnaire using their own terminal devices (smartphones, tablets, or store terminals), enabling self-service registration without requiring store staff intervention or subsequent manual processes, thus saving time and reducing inconvenience.
3Measurement precision
If detailed questionnaire is displayed to customers, then regular purchase preference accuracy improves, but customer burden increases
Solution Approach 1:
The system displays a questionnaire with questions about regular purchase preference, but allows customers to respond with minimal input (e.g., yes/no or simple selection). This partial action approach captures sufficient preference information for regular purchase registration without requiring exhaustive detailed responses, balancing accuracy with ease of operation.
Data Source
AI summary
An information processing system includes at least one memory configured to store instructions; and at least one processor configured to execute the instructions to: acquire product information about a product to be purchased by a customer at a store; output, to a terminal used by the customer in the store, a suggestion for regular purchase related to the product about which the product information was acquired; receive, from the terminal, an instruction to regularly purchase the product related to the suggestion; and register regular purchase of the product for which the instruction has been received.