Relationship Management System for Scoring and Prioritizing Social Connections
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Solution Overview
Problem
Existing social network management systems lack effective methods to measure and prioritize relationships, making it difficult for users to efficiently manage and strengthen relevant connections in their networks, especially in professional contexts.
Innovation Solution
A relationship management system that analyzes social networks, scores relationships based on event information, and provides recommendations for actions to achieve defined objectives by constructing a scored relationship graph, incorporating user feedback and integrating with various data sources like email services, calendaring systems, and online social networks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If the size of social network is expanded using the social web, then the number of potential relationships increases, but the effort required to maintain traditional communications remains high
Solution Approach 1:
The patent segments relationships into different categories (strong ties, weak ties, potential ties) and applies different management strategies to each segment. The system automatically segments contacts based on interaction frequency and relationship strength, allowing users to prioritize maintenance efforts on high-value relationships while reducing effort on lower-priority connections.
Solution Approach 2:
The system implements self-service relationship management by automatically tracking interactions, calculating relationship scores, and generating maintenance recommendations without requiring manual input from users. The platform autonomously monitors communication patterns across multiple channels (email, social media, calendar events) and provides actionable insights for relationship maintenance.
2Measurement precision
If traditional relationship management methods are used, then communication depth may be maintained, but the ability to measure and prioritize relationships is insufficient
Solution Approach 1:
The patent transforms qualitative relationship concepts into quantitative measurements by introducing relationship scores based on interaction frequency, recency, emotional intensity, and mutual connections. This parameter transformation enables precise measurement and comparison of relationships, allowing users to objectively prioritize which relationships to nurture based on data-driven insights rather than subjective judgment.
Solution Approach 2:
The system acts as an intermediary between users and their social networks by automatically collecting data from multiple sources (email clients, calendar systems, social media platforms), processing this information through relationship scoring algorithms, and presenting synthesized recommendations. This intermediary layer simplifies the complexity of multi-platform data integration and analysis while providing actionable relationship management insights.
Data Source
AI summary
Relationship management systems in accordance with embodiments of the invention are configured to provide systematic ways for a user to measure, and manage relationships in the user's social network. One embodiment of the invention includes a relationship management server system, and a database. In addition, the relationship management server system is configured to store a user account associated with a user in the database, store information concerning contacts associated with the user in the database, store event information associated with the user and at least one of the stored contacts in the database, store at least one objective in the database, score at least one relationship between the user and a contact based upon stored event information associated with the user and the contact to create a scored relationship graph, and generate a recommendation concerning an action based upon the stored objective and the scored relationship graph.