Relay Device Session Management for Voice-Based Service Access
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Solution Overview
Problem
Low-literate users face difficulties in performing complex operations on touch panels and buttons when accessing new services or acquiring information, as existing technologies do not provide sufficient convenience for such interactions.
Innovation Solution
A relay device and method that maintains a session with an information processing apparatus to transmit specific information, allowing for voice calls to facilitate service addition without requiring users to input private information through a UI, by relaying information between the apparatus and external devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users operate touch panels and buttons to input private information for accessing new services, then service acquisition capability is improved, but ease of operation deteriorates for low-literate users
Solution Approach 1:
The patent introduces a relay device as an intermediary between the information processing apparatus and external devices. This relay device receives voice calls, extracts necessary information (such as service access codes), and automatically transmits it to external devices, eliminating the need for users to manually input information through complex UI operations.
Solution Approach 2:
The patent replaces manual mechanical operations (touch panel interactions, button presses, keyboard typing) with voice-based communication. Users simply speak their requests during a voice call, and the system automatically processes and transmits the information, substituting physical manipulation with acoustic input.
2Ease of operation
If a relay device maintains sessions and manages information transmission between multiple devices, then service acquisition convenience is improved, but device complexity increases
Solution Approach 1:
The relay device is designed with multi-functionality to handle various communication protocols and information types. It can maintain sessions with multiple types of information processing apparatuses, extract different kinds of information (service codes, access information, personal data), and transmit to various external devices, making a single complex device replace multiple simpler systems.
Data Source
AI summary
Provided is a relay device including a communication control unit configured to control communication with an external device. The communication control unit maintains a session with an information processing apparatus that transmits first information when the first information including specific information that is able to specify a calling party in a voice call is acquired by communication, causes second information including the specific information included in the first information to be transmitted to a first external device, specifies the information processing apparatus having transmitted the first information on the basis of the specific information included in acquired third information when the third information including the specific information and information for transmission is acquired from the first external device or a second external device after the second information is transmitted, and causes information included in the third information to be transmitted to the specified information processing apparatus by the maintained session.