Relay Server Remote Operation Content Sharing
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Solution Overview
Problem
Conventional remote maintenance systems and image processing apparatuses are limited in their ability to share remote operation content between multiple terminals, making it difficult for terminals other than the operation-performing and operated-upon terminals to acquire the content of remote operations.
Innovation Solution
A relay communication system with multiple relay servers and client terminals that enables intercommunication, allowing terminals other than the operation-performing or operated-upon terminals to acquire the content of remote operations through established sessions and data relay mechanisms, including operation-performing sessions, monitoring sessions, and information sharing units.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If a one-to-one remote operation system is used between image processing apparatus and computer terminal, then the remote operation can be performed between two terminals, but other terminals cannot acquire the content of the remote operation
Solution Approach 1:
The system segments the remote operation data stream into multiple relayable components that can be distributed to multiple monitoring terminals simultaneously, allowing the same operation content to be accessed by multiple terminals without interfering with the primary operation
Solution Approach 2:
The image processing apparatus acts as an intermediary that receives the remote operation content from the operating terminal and relays it to multiple monitoring terminals, enabling information sharing across the network while maintaining the original one-to-one operation integrity
2Adaptability or versatility
If remote operation content is shared across multiple terminals, then more terminals can monitor the operation, but the system complexity increases
Solution Approach 1:
The relay communication unit is designed with multi-functionality to handle both primary remote operations and multiple monitoring sessions simultaneously, reducing the need for separate dedicated systems for each function and thereby managing complexity
Solution Approach 2:
The system establishes session management structures and relay communication channels in advance before multiple terminals need to access the remote operation, preparing the infrastructure beforehand to handle multiple connections efficiently without increasing operational complexity during active use
Data Source
AI summary
In a relay communication system, if a request to perform a first remote operation on a first client terminal selected based on relay server information is received from a third client terminal, then a first relay server relays an operation event and image data, which are operation data of the first remote operation performed based on the first remote operation request, via an operation-performing session established between the second relay server and the first client terminal. If a monitoring request to monitor the first remote operation is received from a second client terminal, then the first relay server establishes a monitoring session with the second client terminal and transmits the operation data of the first remote operation via the monitoring session. As a result, a terminal other than the terminal that performs the remote operation or the terminal that undergoes the remote operation is capable of acquiring the content of the remote operation.