Remote Access Controller Self-Service Event Correlation
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Solution Overview
Problem
Small and midsize businesses face impracticality in investing in support services for server devices, leading to time and labor-intensive technical support processes when server events occur, as conventional remote access controllers require costly service contracts for support.
Innovation Solution
An information handling system with a remote access controller configured to detect server events, correlate them with stored events, and display recommended actions on a client device via an out-of-band network connection, enabling self-service support without the need for expensive contracts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If conventional remote access controllers require costly service contracts for support, then server device reliability is improved, but device complexity and cost increase
Solution Approach 1:
The remote access controller automatically detects server events, correlates them with stored events, determines recommended actions, and displays information on client devices without requiring manual technical support intervention. This self-service capability eliminates the need for costly service contracts while maintaining reliable server management through automated event processing and recommendation generation.
2Reliability
If technical support staff are allocated to handle server events, then server device reliability is improved, but loss of time and labor resources increase
Solution Approach 1:
The system automatically detects server events, correlates them with stored events, determines recommended actions, and displays information on client devices without requiring manual technical support intervention. This self-service capability eliminates the need for costly service contracts while maintaining reliable server management through automated event processing and recommendation generation.
Solution Approach 2:
The remote access controller pre-stores server events and their recommended actions in advance. When a new event occurs, the system quickly correlates it with stored events and retrieves pre-prepared recommended actions, enabling rapid response without requiring technical support staff to analyze each event from scratch.
3Reliability
If service contracts are purchased for support, then server device reliability is improved, but loss of substance (financial resources) increases
Solution Approach 1:
The remote access controller automatically detects server events, correlates them with stored events, determines recommended actions, and displays information on client devices without requiring manual technical support intervention. This self-service capability eliminates the need for costly service contracts while maintaining reliable server management through automated event processing and recommendation generation.
Data Source
AI summary
A remote access controller support system includes a first server device that includes a first remote access controller that is coupled to a support system and a client device through an out-of-band network connection. The first remote access controller detects a server device event at the first server device. The first remote access controller correlates the event with a stored server device event and determines a recommended action associated with the stored server device event. The first remote access controller causes, via the out-of-band network connection, the recommended action to be displayed on a display device of the client device.