Remote Assistance Controller for Video Conferencing
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Solution Overview
Problem
Current video conferencing systems do not provide a seamless way for users to receive or provide assistance with device configuration or usage, especially on mobile devices, leading to inefficiencies and user confusion.
Innovation Solution
Implementing a remote assistance controller within media devices that enables direct remote assistance over video conferencing calls, allowing a second user to take control of a first user's device and provide assistance through a live screen feed and touch input translation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If conventional video conferencing is used, then users can communicate remotely, but users cannot receive seamless assistance with device configuration or usage
Solution Approach 1:
The patent merges remote assistance functionality with video conferencing by integrating a remote assistance controller into the video conferencing system. This allows the assistance features to be combined with the existing video call infrastructure, enabling seamless device control and screen sharing during video conferencing without requiring separate assistance systems.
Solution Approach 2:
The patent introduces a remote assistance controller as an intermediary component that facilitates communication between the manager device and managed device. This controller mediates the transfer of control signals, screen views, and touch events, enabling seamless assistance while managing the complexity of the integration between video conferencing and device control systems.
2Productivity
If users provide manual assistance over phone calls, then assistance can be provided, but it takes considerable time and users become confused
Solution Approach 1:
The patent replaces the mechanical system of manual verbal instructions over phone calls with an automated electronic control system. The remote assistance controller enables direct transmission of control signals and screen views, allowing the assisting user to control the managed device remotely without manual guidance, significantly reducing assistance time and improving productivity.
Solution Approach 2:
The patent implements real-time feedback mechanisms where the screen view of the managed device is transmitted to the manager device, and touch events are transmitted back. This feedback loop allows the assisting user to see exactly what the managed user is seeing and control the device in real-time, eliminating the time loss associated with manual verbal instructions and confusion.
3Adaptability or versatility
If remote control functionality is added to video conferencing, then seamless assistance is enabled, but system complexity increases
Solution Approach 1:
The patent implements universality by designing the remote assistance controller to handle multiple functions within the video conferencing system. The controller manages device control requests, screen view transmission, touch event translation, and feedback mechanisms, allowing a single component to provide versatile assistance capabilities without proportionally increasing system complexity.
Data Source
AI summary
In aspects of remote assistance via video conferencing, a manager device establishes a connection to a video conferencing call and sends a device control request that requests control of a managed device also on the video conferencing call. The manager device displays a screen view of the managed device on a display of the manager device based on a device control response from the managed device approving the device control request. The manager device detects a touch input at the display of the manager device and sends, to the managed device, position information of the touch input relative to a coordinate of the display of the manager device and/or relative to a coordinate of the display of the managed device. The manager device receives feedback that confirms the position information of the touch input is implemented as a touch event at the managed device.