Remote Assistance Terminal Status Compilation
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Solution Overview
Problem
Technically inapt users face challenges in describing issues with their mobile communications terminals, leading to time-consuming problem-solving for skilled users, potential security risks, and difficulties in understanding instructions, especially when remote assistance is provided without preserving the user's terminal integrity.
Innovation Solution
A system that allows a technically skilled user to remotely assist a technically inapt user by compiling an overall status of the terminal based on runtime data and offering control options without taking control of the user interface, thereby ensuring the terminal's integrity and security, and enabling actions like adjusting volume settings to facilitate understanding.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If full control of the terminal is surrendered to the technically skilled user for remote assistance, then the skilled user can solve problems efficiently, but the personal integrity and security of the technically inapt user is compromised
Solution Approach 1:
The patent segments the control authority by allowing the skilled user to access and modify only specific settings (volume, display brightness, network parameters) through a controlled interface, rather than obtaining full terminal control. This segmentation enables problem-solving efficiency while preserving user security and integrity.
Solution Approach 2:
The patent introduces an intermediary mechanism where the terminal's existing user interface and authentication systems act as mediators between the skilled user and the terminal's core functions. The skilled user interacts through a controlled interface that respects the terminal's security architecture, allowing assistance without compromising integrity.
2Loss of information
If the technically inapt user describes the problem in detail to the skilled user, then the skilled user can understand the issue properly, but the problem finding process becomes time consuming
Solution Approach 1:
The patent enables the terminal to self-diagnose and self-report its status by automatically gathering runtime data, error logs, and system state information. The terminal serves itself by presenting relevant diagnostic information to the skilled user, eliminating the need for the technically inapt user to describe problems in detail while reducing problem-finding time.
Solution Approach 2:
The patent implements a feedback mechanism where the terminal continuously monitors its own state and provides status reports to the skilled user. This automated feedback loop supplies necessary diagnostic information without requiring active participation from the technically inapt user, thereby reducing time loss.
3Ease of operation
If the technically skilled user provides detailed instructions to the technically inapt user, then the inapt user can understand how to use the terminal, but the inapt user may not understand the instructions due to terminal configuration issues
Solution Approach 1:
The patent allows the skilled user to remotely modify terminal parameters such as display brightness, volume levels, and network settings to optimize the user experience for the technically inapt user. These parameter changes make instructions more understandable and the terminal easier to operate without increasing configuration complexity.
Solution Approach 2:
The patent enables the skilled user to perform partial actions directly on the terminal (such as adjusting volume or brightness) without requiring the inapt user to understand or configure settings. This partial action approach simplifies the interaction while maintaining ease of operation.
4Reliability
If runtime data is transmitted periodically to enable remote monitoring, then the skilled user can monitor terminal status, but processor power and communication interface resources are consumed
Solution Approach 1:
The patent implements preliminary action by having the terminal pre-configure and pre-process runtime data collection parameters, filtering and prioritizing which data points to transmit. This preparation reduces the energy required for actual data transmission while maintaining reliable status monitoring.
Solution Approach 2:
The patent uses periodic action by transmitting runtime data at optimized intervals rather than continuously. The system adjusts transmission frequency based on terminal state changes and monitoring needs, reducing processor and communication resource consumption while maintaining effective status monitoring.
Data Source
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AI summary
A mobile communications terminal (100A) is disclosed which comprises a user interface (120, 135, 130) and a controller (210), wherein the controller (210) is configured to receive runtime data from a second mobile communications terminal (100B); compile a compiled overall status for the second mobile communications terminal (100B) based on the runtime data; present the compiled overall status through the user interface (120, 130, 135); and receive user input through the user interface (120, 130, 135), the user input indicating a control command and/or data to be shared. If the user input indicates a control command, the control command is sent to the second mobile communications terminal (100B), thereby causing the second mobile communications terminal (100B) to execute the control command. If the user input indicates data to be shared, the data to be shared is sent to the second mobile communications terminal (100B), thereby causing the second mobile communications terminal (100B) to present the data to be shared.