Remote Control Server for Display Device Maintenance
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Solution Overview
Problem
The servicing of display devices such as televisions and monitors typically requires a technician's visit or customer transport, leading to inefficiencies, delays, and increased costs due to inconvenience and inefficiency in the servicing process.
Innovation Solution
A remote control system and method that allows for remote operation and maintenance of display devices through a network connection, enabling a service provider to diagnose and resolve issues without physical presence, using a remote control server and terminal to transmit commands and capture screen images for troubleshooting.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a technician visits the customer or the customer transports the device to the technician's site for servicing, then the device can be diagnosed and repaired, but it causes inconvenience to the user, increases service time, and raises costs
Solution Approach 1:
The patent introduces a remote control server as an intermediary between the terminal device and the display device. The server mediates the control signals and screen image transmissions, enabling remote servicing without requiring physical presence of technicians or transport of devices. This resolves the contradiction by maintaining service capability while eliminating user inconvenience associated with traditional servicing methods.
Solution Approach 2:
The patent replaces the mechanical system of physical device transport or technician travel with an electronic communication system. Control signals and screen images are transmitted electronically through the network and server, substituting the need for physical movement of people or devices. This achieves reliable servicing while dramatically improving user convenience.
2Reliability
If a technician visits the customer or the customer transports the device for servicing, then the device can be repaired, but it introduces delays in the servicing process
Solution Approach 1:
The remote control server acts as a mediator that enables immediate remote access to the display device's screen and controls. This eliminates the time loss associated with scheduling technician visits or arranging device transport, as servicing can begin immediately through the network connection without physical movement delays.
Solution Approach 2:
By replacing the mechanical process of physical transport with electronic signal transmission, the system eliminates time consumption related to travel and device movement. The server transmits control signals and screen images instantaneously over the network, enabling same-time servicing regardless of geographic location.
3Reliability
If traditional servicing methods requiring physical presence are used, then comprehensive diagnosis can be performed, but it increases service costs
Solution Approach 1:
The remote control server serves as an intermediary that provides comprehensive diagnostic capabilities remotely. It captures and transmits high-quality screen images and control signals, enabling accurate diagnosis without requiring expensive technician travel or device transport. This maintains diagnosis accuracy while reducing service costs associated with physical presence.
Solution Approach 2:
The patent substitutes the expensive mechanical system of technician travel and device transport with a low-cost electronic communication system. Network transmission of control signals and screen images replaces the need for physical intervention, maintaining comprehensive diagnostic capability while dramatically reducing the energy and cost expenses associated with traditional servicing methods.
Data Source
AI summary
A system for servicing a display device is performed remotely through a network server. The server establishes a connection with the display device, transmits a first signal through the connection to instruct the display device to automatically perform a predetermined function, receives a captured image derived from a screen of the display device after performance of the predetermined function, and transmits a second signal through the connection to control at least one feature of the display device.