Remote Display Diagnostics via Peer-to-Peer HTML Transmission
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Solution Overview
Problem
Conventional methods for troubleshooting malfunctioning display devices in information handling systems are cryptic, relying on beep codes and LED codes that require technical support, making it difficult for users to diagnose and repair issues when error messages are not visible.
Innovation Solution
A method and system for remote diagnostics where an information handling device generates an error signal upon display failure, establishing a peer-to-peer connection to transmit an HTML page with error descriptions and AI-driven troubleshooting steps to a mobile device, facilitating troubleshooting without visible display output.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If conventional beep codes and LED codes are used for display troubleshooting, then error detection is enabled, but user understanding and diagnosis capability deteriorate due to cryptic nature requiring technical support
Solution Approach 1:
The patent introduces a mobile device as an intermediary between the malfunctioning display system and the user. The mobile device receives diagnostic data from the display system via peer-to-peer connection and presents it in an understandable format, mediating between the cryptic error codes and user comprehension
Solution Approach 2:
The patent creates a digital copy of the diagnostic information and displays it on the mobile device screen. Instead of relying on the malfunctioning display, the error messages and troubleshooting steps are copied to the mobile device where they can be clearly read and understood by the user
2Ease of operation
If peer-to-peer connection is established for remote diagnostics, then troubleshooting information becomes accessible, but system complexity increases due to additional connection protocols
Solution Approach 1:
The patent utilizes existing peer-to-peer communication protocols that can serve multiple functions - not only transmitting diagnostic data but also providing a universal communication channel for various types of troubleshooting information, reducing the need for specialized complex protocols
Solution Approach 2:
The system automatically establishes peer-to-peer connections and transmits diagnostic information without requiring complex manual configuration. The display system and mobile device self-configure the connection, reducing operational complexity for the user
Data Source
AI summary
In one embodiment a method of remotely communicating with an information handling system may include a first processing device executing one or more diagnostic routines in response to an error signal corresponding to a failure of an integrated display of a first information handling system. The first processing device may establish a peer to peer connection. The first information handling system may connect remotely to a second information handling system via the peer to peer connection. A web browser of the second information handling system may receive and display a HyperText Markup Language (HTML) page that may include an error description and a diagnostic log corresponding to the failure of the integrated display.