Remote Enterprise Asset Management via Single Interface
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Solution Overview
Problem
Managing heterogeneous assets in enterprise networks is challenging due to changing security threats, resource shortages, and implementation difficulties, making it hard to maintain effective error mitigation and resource management.
Innovation Solution
A system and method for remotely managing enterprise resources using a single interface, where information is received and stored until a request is made, allowing for automated management transactions to be transmitted across a distributed IP network, converting requests into compatible commands for various assets without compromising security.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple interfaces are used to manage heterogeneous assets, then compatibility with different platforms is improved, but device complexity and security risks increase
Solution Approach 1:
The patent implements a universal management interface that can handle multiple types of assets (printers, copiers, scanners, etc.) from different manufacturers through a single standardized protocol. This interface translates diverse asset-specific commands into a common language, eliminating the need for multiple specialized interfaces while maintaining full compatibility across heterogeneous platforms.
2Ease of operation
If multiple interfaces are opened for remote management, then remote accessibility is improved, but security vulnerabilities increase
Solution Approach 1:
The patent introduces a gateway device as an intermediary between the remote management system and the enterprise network assets. This gateway establishes a single secure tunnel through which all management traffic flows, eliminating the need to open multiple security holes in the network firewall. The gateway authenticates and encrypts communications, maintaining security while enabling remote accessibility.
3Ease of manufacture
If manual management methods are used, then implementation simplicity is maintained, but productivity and error mitigation decrease
Solution Approach 1:
The patent implements automated self-service capabilities where the management system can autonomously discover assets, monitor their status, diagnose problems, and execute remediation actions without human intervention. The system automatically generates work orders, tracks completion, and learns from outcomes to improve future automation decisions, significantly boosting productivity while maintaining ease of operation through centralized control.
4Reliability
If comprehensive monitoring is implemented, then error detection capability is improved, but information resource requirements increase
Solution Approach 1:
The patent extracts and monitors only the critical performance indicators and error conditions necessary for effective asset management, rather than collecting all possible data. The system identifies key metrics such as operational status, error codes, and performance thresholds, filtering out redundant information. This selective monitoring approach maintains high error detection capability while minimizing information resource requirements.
Data Source
AI summary
The present disclosure is directed to a system and method for remotely managing enterprise resources. In some implementations, a method includes remotely receiving information associated with heterogeneous assets in an enterprise network. Transactions for remotely managing the heterogeneous assets are generated in response to at least the information. The management transactions are stored remote from the enterprise network until a request for the management transactions is received from the enterprise network. The management transactions are transmitted to the enterprise network using a single interface.