Remote Enterprise Authentication With Adaptive MFA Selection
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Solution Overview
Problem
Existing remote authentication methods for accessing enterprise resources, such as those used by customer service representatives, are often insecure and cumbersome, allowing unauthorized access to sensitive information, and lack seamless integration with existing MFA systems.
Innovation Solution
A system and method for remotely-assisted authentication using Multi-factor Authentication (MFA) that integrates with existing enterprise MFA systems, enabling secure and efficient verification of user identity through a combination of MFA challenges and personalized questions, leveraging machine learning and AI to streamline the authentication process.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional remote authentication methods (asking personal questions based on CRM data) are used, then the process is simple to implement, but security is insufficient and allows unauthorized access
Solution Approach 1:
The patent introduces an MFA platform as an intermediary system between the customer service representative and the customer. This platform handles the complex authentication logic, providing secure verification without increasing the complexity of the human interaction process. The MFA platform acts as a mediator that combines multiple verification factors automatically.
Solution Approach 2:
The system enables self-service authentication where the MFA platform automatically verifies customer identity using multiple factors without requiring manual verification processes. The platform handles authentication decisions autonomously, reducing the burden on both the representative and the customer while maintaining high security standards.
2Reliability
If multiple authentication factors are implemented manually, then security improves, but processing time and operational complexity increase
Solution Approach 1:
The patent replaces manual mechanical verification processes with an automated MFA platform that uses electronic verification mechanisms. Instead of manually checking multiple factors, the system automatically retrieves and verifies authentication data through digital channels, significantly reducing processing time while maintaining comprehensive security.
Solution Approach 2:
The system performs preliminary authentication actions automatically before the verification process begins. The MFA platform pre-configures verification parameters, selects appropriate authentication factors, and prepares verification protocols in advance, enabling rapid execution without manual intervention and reducing overall processing time.
3Productivity
If existing MFA systems are integrated with remote authentication, then security and efficiency improve, but system integration complexity increases
Solution Approach 1:
The patent designs the MFA platform with universal functionality that can integrate with multiple existing enterprise systems through standardized interfaces. The platform serves multiple purposes including authentication, verification, and security management, reducing the need for separate specialized integration components and simplifying overall system architecture.
Solution Approach 2:
The system segments the authentication function into a separate, modular MFA platform that can be independently integrated with existing systems. This segmentation allows for cleaner integration architecture where the authentication logic is isolated in a dedicated platform, reducing integration complexity compared to embedding authentication throughout the entire system.
Data Source
AI summary
Methods and systems for remote authentication to access enterprise resources are disclosed. A method of remotely authenticating access to a resource can include: (i) establishing a communicative connection between a user and an authenticator, where the user requests access to the resource of the enterprise, (ii) obtaining, by the authenticator, user information associated with the user, (iii) selecting, by the authenticator, a multi-factor authentication (MFA) platform based at least in part on the user information, (iv) initiating, by the authenticator, operation of the selected MFA platform, (v) verifying, by the authenticator, an identity of the user based at least in part on input provided by the user, where the input is associated with operation of the selected MFA platform, and (vi) providing permission to access the resource of the enterprise in response to verification of the identity of the user.