Real-Time Remote Expert Guidance System
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Solution Overview
Problem
Current communication methods between clients and advisors in various settings, such as sales, medical consultations, and product distribution, face challenges in providing real-time expert advice due to the need for complex data management and the absence of qualified staff, especially in remote or nighttime operations.
Innovation Solution
A real-time communication method utilizing image and sound sensors to capture and transmit data between client and advisor spaces, allowing for interactive guidance and advice through digital connections, enabling remote experts to provide instructions and demonstrations while maintaining image quality and reducing the need for on-site advisors.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If qualified staff are made available in stores to provide advice to clients, then the quality of service and client experience is improved, but the operational costs and staffing requirements increase
Solution Approach 1:
The patent uses video conferencing technology to create a virtual copy of the expert advisor, allowing the same expert to simultaneously serve multiple clients in different physical locations without requiring additional physical presence. The expert's image and voice are transmitted via video link to multiple clients, enabling one expert to replace multiple physical advisors.
Solution Approach 2:
The patent introduces a video conferencing system as an intermediary between the expert and the client. This intermediary technology enables communication and advice delivery without requiring the expert to be physically present, thus reducing staffing requirements while maintaining service quality.
2Reliability
If complex data management systems are implemented to support real-time communication between clients and experts, then the effectiveness of remote advice is improved, but the device complexity and implementation difficulty increase
Solution Approach 1:
The patent utilizes existing video conferencing technology that serves multiple functions: real-time video transmission, audio communication, screen sharing, and data exchange. This multi-functional approach avoids the need for specialized complex data management systems, as the video conferencing platform handles all communication needs in a unified manner.
Solution Approach 2:
The system allows clients to independently initiate and manage their own video consultations with experts using standard video conferencing tools. The clients can share their screens, display their data, and receive guidance without requiring complex automated data management systems, as the interaction is directly facilitated between the client and expert through the video link.
3Quantity of substance
If on-site advisors are reduced or eliminated to lower costs, then operational expenses are reduced, but the availability of expert advice and client support deteriorates
Solution Approach 1:
The patent transitions the advice delivery from a physical dimension (on-site presence) to a digital dimension (video transmission). By moving the interaction to another dimension through video conferencing, the system eliminates the constraint of physical presence while maintaining or even enhancing advice availability, as experts can now serve multiple clients simultaneously across different locations.
Solution Approach 2:
The patent creates a dynamic advice delivery system where the expert can flexibly switch between serving multiple clients in real-time through video conferencing. The system adapts to varying client needs and expert availability, allowing the expert to provide guidance to different clients at different times without the rigid constraints of fixed on-site schedules.
Data Source
AI summary
Disclosed is a real-time communication method between two persons, one referred to as client located in a client space and the other referred to as advisor located in an advisor space, the method making available to the advisor, the images and the sound of the client requesting advice, instructions and indications regarding design, production, use, utilization, repair, maintenance, consultation, localization, destruction, disposal, localization and elimination and guidance for one or more products located in or moving through a real physical space referred to as product space, and making available to the client the images and the sound of the advisor interacting with the images of the client space and/or the product space. Also disclosed is a device for implementing the above method.