Remote Maintenance Service Computer for Medical Imaging Devices
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Solution Overview
Problem
Current remote maintenance systems for complex devices like MR devices require direct service technician intervention and specific knowledge to perform checks, limiting efficiency and requiring on-site tool procurement, especially for unspecialized technicians.
Innovation Solution
A method and system that allow remote parameter requests and evaluations using a service computer connected via a network, enabling automated processing of error search tree structures and providing interactive check routines without direct technician intervention, allowing for pre-planned maintenance and tool procurement.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If service technicians perform direct on-site checks and follow error search tree structures manually, then problem identification can be achieved, but maintenance efficiency is reduced and requires on-site tool procurement and specific technician knowledge
Solution Approach 1:
The patent introduces a service computer as an intermediary between the technician and the device. The service computer automatically transmits parameter requests to the device, retrieves monitoring parameter values, performs evaluations, and generates check results. This intermediary handles the complex error search tree processing and parameter evaluation, while the technician only needs to initiate and receive results, significantly reducing knowledge requirements and improving efficiency
Solution Approach 2:
The service computer performs preliminary actions by automatically transmitting parameter requests, collecting monitoring data, and evaluating parameters before the technician arrives on-site. The system pre-processes the error search tree structure and prepares evaluation results, so that when the technician arrives, the maintenance work can proceed directly without manual data collection and analysis
2Productivity
If remote parameter transmission and automated evaluation are implemented, then maintenance efficiency improves and on-site intervention is reduced, but system complexity increases
Solution Approach 1:
The service computer serves multiple functions: it transmits parameter requests to the device, receives monitoring parameter values, evaluates the parameters according to error search tree structures, generates check results, and communicates with the technician. By consolidating these diverse functions into a single multi-functional system, the patent avoids the need for separate complex systems for each function, thereby managing system complexity while achieving high remote maintenance efficiency
Data Source
AI summary
A method for maintaining a device via a remote service computer initiates a transmission of maintenance data via the device or the service computer, transmits maintenance data from the device to the service computer, and evaluates the maintenance data received from the device using the service computer. The method further transmits at least one monitoring parameter request from the service computer to the device as a function of the evaluation of the maintenance data, and at least one parameter value of the at least one requested monitoring parameter from the device to the service computer, then evaluates the at least one monitoring parameter value; and displays the evaluation of the at least one monitoring parameter value via a display device of the service computer.