Remote management apparatus and remote management system
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Solution Overview
Problem
The manual initial setting of devices installed in customers' properties requires significant man-hours and time, as existing systems necessitate on-site visits for configuration, which is inefficient and labor-intensive.
Innovation Solution
A remote management apparatus and system that establishes communication with devices via a network to identify their models and transmit initial setting information, including identification, installation location, and environmental details, allowing for automated setup without on-site visits.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual initial setting is performed by a person in charge visiting each property, then device configuration can be completed, but significant man-hours and time are required
Solution Approach 1:
The device performs self-identification by transmitting its model information to the remote management apparatus automatically. The system enables self-service configuration where devices autonomously provide their identification data without requiring manual intervention from technicians, thereby reducing the time and labor needed for initial setup.
Solution Approach 2:
A remote management apparatus acts as an intermediary between the device and the person in charge. This intermediary automatically receives device model information, retrieves corresponding initial setting information from a database, and transmits it to the device, eliminating the need for manual configuration visits and significantly reducing setup time.
2Productivity
If remote management apparatus transmits initial setting information based on device model identification, then setup time is reduced, but system complexity increases
Solution Approach 1:
Initial setting information for various device models is pre-stored in a database at the remote management apparatus. This preliminary preparation allows the system to quickly retrieve and transmit appropriate configuration data once device model identification is completed, enabling rapid setup without complex real-time processing while maintaining high productivity.
Data Source
AI summary
A remote management apparatus remotely manages one or more devices. After establishing communication with a communication device incorporated in or connected to each of the one or more devices via a network, the remote management apparatus identifies a model of each of the one or more devices based on information received from the communication device.