Remote Management System for Image Forming Devices
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Solution Overview
Problem
The existing remote management systems for image forming devices require on-site service personnel to set up connections, making the initial setup inconvenient and limiting remote management capabilities, as they cannot establish direct communication with the remote management server.
Innovation Solution
A remote management system that uses a second image forming device already connected to the remote management server to transmit setting information to a first image forming device, allowing it to perform settings operations, even if it is not directly communicable with the server, by utilizing different communication systems for data exchange between devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a service personnel visits the installation place to carry out connection setup, then the image forming device can be set up and managed remotely, but the setup process becomes inconvenient and time-consuming
Solution Approach 1:
The image forming device performs self-setup by automatically transmitting its device information to the remote management server via another image forming device, eliminating the need for service personnel to manually configure connections during installation
Solution Approach 2:
Another image forming device acts as an intermediary to transmit setting information from the remote management server to the newly installed device, enabling indirect communication and automatic setup without direct service personnel intervention
2Adaptability or versatility
If connection setup is not completed before device installation, then the image forming device cannot communicate with the remote management server, but all subsequent remote settings cannot be carried out
Solution Approach 1:
The system performs preliminary actions by automatically transmitting device information to the remote management server and establishing communication settings before the device is fully deployed, enabling remote management functionality to be activated automatically without requiring manual pre-configuration
Solution Approach 2:
The image forming device automatically completes its own setup process by transmitting its information to the server and receiving appropriate settings, eliminating the requirement for manual connection setup and enabling full remote management functionality to be activated autonomously
Data Source
AI summary
Disclosed is a remote management system including: a first image forming device; a second image forming device which is communicable with the first image forming device by using a first communication system; and a remote management server which is communicable with the second image forming device by using a second communication system, wherein the remote management server transmits setting information for the first image forming device to the second image forming device communicable with the first image forming device by using the first communication system, by using the second communication system, the second image forming device transmits the setting information received from the remote management server, to the first image forming device by using the first communication system, and the first image forming device carries out a setting operation in accordance with the setting information received from the second image forming device.