Remote Mobile Device Management via Messaging Notifications
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Solution Overview
Problem
There is a need for improved customer support and reduced support costs for advanced mobile devices, as the complexity of issues and duration of support calls increase, requiring efficient remote management and notification capabilities for mobile stations.
Innovation Solution
The implementation of a Subscriber Device Management (SDM) application that allows remote over-the-air management of mobile stations, enabling changes to operational parameters such as locking, camera control, and Wi-Fi functionality, with notifications sent via mobile messaging services to associated devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If remote management capabilities are implemented to reduce support call durations, then customer satisfaction improves, but device complexity increases
Solution Approach 1:
The patent introduces an SDM application as an intermediary component that runs on the mobile station and communicates with a host system. This intermediary enables remote management capabilities without requiring complex changes to the core device architecture, as the SDM app acts as a bridge between the device and the remote management system.
Solution Approach 2:
The SDM application enables the mobile station to perform self-diagnosis and self-configuration by automatically receiving and executing remote commands. This self-service capability reduces the need for support calls while avoiding the complexity of manual user intervention, as the device autonomously manages its own operational parameters.
2Productivity
If remote parameter changes are implemented to improve troubleshooting efficiency, then productivity increases, but reliability risks increase due to potential unauthorized changes
Solution Approach 1:
The patent implements a feedback mechanism where the SDM application sends notifications back to the user's contact about the results of remote parameter changes. This feedback loop ensures that users are informed of any modifications made to their device, maintaining transparency and trust while enabling efficient remote troubleshooting.
Solution Approach 2:
The system performs preliminary actions by sending notifications to the user's contact before and after making parameter changes. This preliminary notification system allows users to authorize or be informed of upcoming changes, preventing unauthorized modifications while maintaining troubleshooting efficiency.
3Loss of information
If comprehensive notification systems are implemented to improve customer satisfaction, then information completeness increases, but device complexity increases
Solution Approach 1:
The patent extracts the notification functionality from the core device system and implements it as a separate feature within the SDM application. This extracted notification system communicates with the user's contact about remote management activities, providing comprehensive information without complicating the main device architecture.
Data Source
AI summary
The instant application describes examples of managing a customer's mobile station and providing a notification of a resultant change. The disclosed examples provide for a subscriber device management application that executes on a customer's mobile device that allows changes to be made remotely to an operational control parameter of mobile station. In response to a change to the operation control parameter, a notification may be sent as a mobile messaging service message to a mobile station other than the customer's mobile station.