Remote Navigation Support via Screen Sharing
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Solution Overview
Problem
It is challenging for drivers to receive accurate and safe turn-by-turn directions while navigating to an unfamiliar destination, as they struggle to describe their location and enter destination addresses into navigation apps while driving, leading to potential safety hazards and inaccuracies.
Innovation Solution
A system that enables remote support by allowing a second user to initiate a screen sharing support session with the driver's computing device, enabling real-time viewing and interaction with navigation apps, allowing the second user to provide verbal directions and input destination addresses directly into the navigation system.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the driver manually enters the destination address into the navigation application while driving, then the navigation system can provide turn-by-turn directions, but the driver's safety is compromised due to distraction
Solution Approach 1:
The system enables the second user to independently input the destination address into the navigation application on the first computing device through remote access. The navigation system serves itself by accepting remote input, eliminating the need for the driver's manual interaction while maintaining full functionality of address entry and navigation guidance
Solution Approach 2:
The second user acts as an intermediary between the destination address information and the navigation system. Through remote screen access, the second user inputs the address into the navigation application, serving as a mediator that transfers the input function from the driver to a remote assistant, thereby resolving the safety-convenience contradiction
2Ease of operation
If the driver describes current location to a person giving directions over the phone, then verbal directions can be provided, but the location description becomes inaccurate as the driver's location continuously changes
Solution Approach 1:
The system creates a visual copy of the navigation application's display on the second user's device. This copy enables the second user to directly observe the driver's current location, route progress, and navigation context without relying on the driver's verbal description, thereby maintaining high location accuracy while facilitating easy direction provision
Solution Approach 2:
The remote screen sharing system provides continuous visual feedback to the second user about the driver's current location and navigation state. This feedback loop allows the second user to accurately understand the driver's position in real-time and provide precise turn-by-turn directions without the driver needing to continuously describe changing location
3Reliability
If the person giving directions remains on the phone with the driver to provide ongoing directions, then continuous guidance can be provided, but the complexity of the communication process increases
Solution Approach 1:
The system merges the visual information channel (screen sharing) with the audio communication channel (phone call) into a unified remote support interface. The second user simultaneously receives visual navigation context through screen sharing and provides verbal directions through the phone call, combining multiple communication modes into an integrated system that maintains reliability while managing complexity through unified access
Data Source
AI summary
Systems and methods of facilitating screen sharing of a user's computing device with a trusted contact are provided. A user may receive directions while driving by calling a friend and initiating a screen sharing support session during which a software application currently displayed on the user's device is transmitted for real-time display on the friend's device. The friend may provide control inputs to be executed by the software application on the user's computing device.