Remote Notarization Failure Detection and Cure Workflow
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Solution Overview
Problem
Remote online notarization sessions face integrity challenges due to failures in compliance with established parameters, leading to incomplete or failed notarization processes, which existing systems struggle to address effectively.
Innovation Solution
A system that determines and monitors parameters for remote online notarization sessions, detects failures, and provides selectable cure options to participants, initiating a workflow to resolve issues and ensure successful completion, thereby enabling secure electronic document notarization.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If remote online notarization is implemented to eliminate physical visits, then convenience and accessibility are improved, but session integrity and security are compromised due to technical failures and compliance issues
Solution Approach 1:
The system continuously monitors session parameters (audio quality, video quality, participant presence, device compliance) and provides real-time feedback about session integrity. When parameters deviate from acceptable ranges, the system alerts participants and can pause the session, enabling corrective action before integrity is compromised.
Solution Approach 2:
The system performs preliminary checks of device compatibility, audio/video functionality, and participant identity before the notarization session begins. This preliminary validation prevents technical failures during the session and ensures all participants meet compliance requirements, thereby maintaining session integrity from the outset.
2Reliability
If continuous monitoring of session parameters is implemented, then session integrity is improved, but system complexity and computational resources increase
Solution Approach 1:
The monitoring system is divided into modular components, each responsible for specific parameters (audio monitoring, video monitoring, participant verification, device compliance). This segmentation allows independent development, testing, and maintenance of each monitoring function, reducing overall system complexity while maintaining comprehensive monitoring capability.
3Reliability
If the system pauses the session to address failures, then session integrity is maintained, but notarization time and participant convenience deteriorate
Solution Approach 1:
Instead of pausing the entire session for minor parameter deviations, the system allows the notarization to continue while addressing specific problematic areas. For example, if audio quality degrades in one location, the system can prompt participants to adjust that specific microphone while the rest of the session proceeds uninterrupted, minimizing time loss.
4Measurement precision
If comprehensive parameter monitoring is implemented, then detection accuracy of failures is improved, but processing time and system resources increase
Solution Approach 1:
The system applies different monitoring intensities to different session parameters based on their criticality. Critical parameters (e.g., participant presence, identity verification) are monitored continuously with high precision, while less critical parameters (e.g., background noise levels) are monitored at lower intensities. This local differentiation maintains high detection accuracy for critical failures while conserving processing resources.
Data Source
AI summary
A system and a method are disclosed where a server determines parameters for establishing a remote online notarization session, the remote online notarization session including participants, the participants including at least a signer and a notary. The server establishes the session according to the parameters, and monitors, during the session, information from the signer client device and the notary client device. The server detects a failure from the information based on at least one of the signer client device and the notary client device having failed to comply with a parameter of the parameters. Responsive to detecting the failure, the server pauses the remote online notarization session and outputting a selectable cure option to at least one of the participants that, when selected initiates a workflow that, when concluded, cures the failure and enables the remote online notarization session to proceed.