Remote Operation System Using Phased UI and Command Transmission
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Solution Overview
Problem
Existing remote systems face challenges in providing prompt and efficient remote support services due to high data traffic and processing loads, leading to delays in starting remote services and completing operations, especially when dealing with smart phone configurations where users need guidance on utilizing advanced functions.
Innovation Solution
A remote system and method that reduces data processing and traffic by sending commands instead of sharing screens in real-time, allowing users to learn configuration operations through phased user interface displays, and utilizing image IDs and characters to simulate screen information, thereby minimizing data transfer and enhancing support efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If real-time screen sharing is used for remote operation, then the user can visually guide the remote operator, but the data traffic and processing load increase significantly causing delays
Solution Approach 1:
The patent extracts only the essential screen information elements (image IDs and character strings) from the complete screen data, transmitting only these extracted elements rather than the full screen images. This reduces data traffic while maintaining the ability to accurately represent screen content for remote operation guidance.
Solution Approach 2:
The patent transforms screen information from visual image data into parameter-based representation using image IDs and character strings. This parameter change enables efficient data transmission and processing while preserving the essential information needed for accurate remote operation guidance.
2Manufacturing precision
If complete screen information is transmitted for accurate remote operation, then operation precision is maintained, but data traffic increases causing delays
Solution Approach 1:
The system extracts only the critical visual elements from complete screen information - specifically image IDs representing icons and character strings representing text. This extraction maintains operation precision by preserving essential screen content while dramatically reducing data traffic by eliminating redundant pixel-level image data.
Solution Approach 2:
Instead of transmitting actual screen images, the system uses simplified copies represented by image IDs and character strings. These symbolic copies preserve the essential information structure and content needed for accurate remote operation while requiring minimal data bandwidth.
3Ease of operation
If screen sharing is implemented for remote support, then users can be guided through configuration, but the system complexity and processing requirements increase
Solution Approach 1:
The patent simplifies the system by changing the representation parameters of screen information from complex image data to simple ID-character string pairs. This parameter transformation reduces processing requirements and system complexity while maintaining the ease of operation by preserving the visual guidance capability through efficient data representation.
Data Source
AI summary
A remote system and a remote operation method are provided, being capable of starting promptly and completing remote operation immediately for a user. A support server 100 acquires configuration information of a user terminal 10 in response to support request from the user terminal 10, receives remote operation from a supporter, the operation corresponding to support request sent from a support terminal 150, and sends remote operation received from the supporter to the user terminal 10 as a configuration command for setting configuration corresponding to the support request from the user terminal 10. The user terminal 10 sets configuration corresponding to the support request based on sent configuration command. Where the user terminal 10 conducts configuration corresponding to the support request based on the sent configuration command, the user terminal 10 displays a user interface in a phased manner to set the configuration corresponding to remote request.