Remote Vehicle Operation Assignment for Multi-Vehicle Operator Workload
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Solution Overview
Problem
Existing remote vehicle operation systems require a large number of operators to manage multiple vehicles efficiently, leading to high labor costs, as operators can only handle one vehicle at a time effectively, especially when long-term remote control is needed, and cannot handle simultaneous requests from multiple vehicles without significant resource allocation.
Innovation Solution
A method and apparatus that classify remote operations into two types: one-to-one and one-to-N operations, where one-to-one operations are assigned to idle operators and one-to-N operations are preferentially assigned to active operators already handling multiple tasks, optimizing operator workload and reducing the number of operators required by reassigning tasks as needed.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If one remote operator is assigned to multiple vehicles, then the number of remote operators can be reduced, but the operator cannot handle simultaneous remote control requests from multiple vehicles
Solution Approach 1:
The patent segments remote operations into two distinct types: first type operations (requiring exclusive operator attention) and second type operations (allowing concurrent handling). This segmentation enables the system to assign operations based on their specific requirements, allowing operators to efficiently manage multiple vehicles by receiving multiple second type operations simultaneously while maintaining proper handling of first type operations.
2Productivity
If a large number of remote operators are prepared to handle operations for many vehicles, then all remote operations can be handled without delay, but the labor cost increases significantly
Solution Approach 1:
The patent implements dynamic assignment rules that adapt to the type of operation requested. The system dynamically determines whether to assign a first type operation to an idle operator or reassign a second type operation from an active operator, and similarly dynamically assigns second type operations to either idle or active operators based on current workload. This dynamic approach optimizes operator utilization and reduces the total number of operators needed while ensuring timely handling of all operations.
3Ease of operation
If autonomous driving is instructed for other vehicles when remote control is required for one vehicle, then the current operator can be freed, but this may delay remote operations for other vehicles
Solution Approach 1:
The patent incorporates feedback mechanisms where the system continuously monitors operation types and operator states, then adjusts assignments accordingly. When a first type operation is requested, the system feedback-drivenly reassigns second type operations from active operators to maintain their availability for high-priority tasks. When second type operations are requested, the system feedback-drivenly assigns them to appropriate operators based on current workload, ensuring timely response while optimizing operator utilization.
Data Source
AI summary
The method of the present disclosure is a method for assigning a remote operation on a vehicle to a remote operator by a computer. According to the method of the present disclosure, a requested remote operation is classified into a first type of operation in which only one operation can be assigned to one remote operator at a time and a second type of operation in which a plurality of operations can be assigned to one operator at a time. When the requested remote operation is the first type of operation, the requested remote operation is assigned to an idle remote operator. When the requested remote operation is the second type of operation, the requested remote operation is assigned to an active remote operator already engaged in the second type of operation.