Remote PBX Configuration via Intermediary Host
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Solution Overview
Problem
Users face inconvenience in configuring desktop phones for voice communication across different locations or organizations, as existing methods do not allow for remote configuration of private branch exchanges, limiting mobility and flexibility in business applications.
Innovation Solution
A method employing an intermediary host to facilitate remote configuration of private branch exchanges by transmitting configuration data between connected devices, enabling seamless connection and service configuration across different enterprises or organizations, regardless of location or manufacturer.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users configure phone services locally at their desktop phones, then the configuration is simple and direct, but users cannot remotely configure phones when traveling to different locations or organizations
Solution Approach 1:
The patent introduces a remote server as an intermediary between the user's mobile device and the target PBX system. The server receives configuration requests from the mobile device, retrieves configuration data, and transmits it to the PBX system, enabling remote configuration without requiring physical presence at the phone location.
Solution Approach 2:
The patent adds a network communication dimension to the configuration process by implementing wireless communication between mobile devices, servers, and PBX systems. This allows configuration operations to occur across different physical locations and organizations through network infrastructure rather than requiring local presence.
2Reliability
If enterprises use separate PBX systems for different locations, then each location has independent phone services, but users cannot access or configure services across different enterprises or organizations
Solution Approach 1:
The remote server is designed to work with multiple different PBX systems from various enterprises and organizations. It provides universal configuration capabilities that can access and modify settings across different PBX vendors and systems, allowing users to configure phones in any organization without requiring organization-specific local access.
3Adaptability or versatility
If users travel to different branches or organizations, then mobility is achieved, but the ability to configure phone services at remote locations is lost
Solution Approach 1:
The system enables users to independently configure phone services remotely using their mobile devices without requiring assistance from local IT staff or physical access to the phone system. Users can initiate configuration requests, upload configuration data, and complete service setup entirely through the mobile interface and server infrastructure.
Data Source
AI summary
In a method of configuring a private branch exchange remotely, a user transmits configuration data to a local private branch exchange via a callable device. The local private branch exchange transmits the configuration data to a remote private branch exchange. Thereby, the user can conveniently configure the private branch exchange configuration or the private branch exchange service of the remote private branch exchange. Besides, the method of configuring a private branch exchange remotely can be applied to private branch exchanges manufactured by different manufacturers as well as private branch exchanges managed by different enterprises or organizations.