Remote Room Controller Diagnostics via Virtual Interface
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Solution Overview
Problem
Existing systems for monitoring and diagnosing room controllers require on-site visits for troubleshooting, which is inefficient and time-consuming, especially when multiple controllers need to be checked for health issues.
Innovation Solution
A remote health monitoring and diagnostics system using a master room controller to provide a system health page that offers an overview of all room controllers, allowing technicians to navigate and troubleshoot issues remotely through hyperlinks, hiding healthy controllers to focus on unhealthy ones, and incorporating tools like the Tridium Niagara AX Framework for detailed diagnostics.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If technicians perform on-site visits to troubleshoot room controllers, then they can directly diagnose and fix issues, but it increases travel time and reduces productivity when multiple controllers need checking
Solution Approach 1:
The system creates a virtual copy of the room controller's interface and status displays on a remote computing device. This allows technicians to view controller health status, navigate through system pages, and diagnose issues remotely as if they were physically present at the controller location, eliminating the need for on-site visits while maintaining diagnostic capabilities
Solution Approach 2:
The system introduces a communication network as an intermediary between the room controller and the technician's computing device. This intermediary enables the transmission of diagnostic data and control signals, allowing remote access to controller information and facilitating troubleshooting without physical presence
2Reliability
If technicians check all room controllers individually, then they can identify specific issues, but it increases the time required to monitor multiple controllers
Solution Approach 1:
The system merges the status information of multiple room controllers into a single unified display on the computing device. The interface consolidates health status, alarm conditions, and diagnostic data from multiple controllers, allowing technicians to monitor all controllers simultaneously rather than visiting each location separately, significantly reducing monitoring time
3Loss of information
If the system displays all room controllers on the health page, then complete information is provided, but healthy controllers clutter the view and make it difficult to identify unhealthy ones
Solution Approach 1:
The system extracts and separates unhealthy controllers from the overall list and displays them prominently in a dedicated section of the interface. Healthy controllers are either hidden or displayed in a separate, less prominent area. This extraction technique allows technicians to quickly identify problematic controllers without being distracted by the larger number of healthy ones, while still providing access to complete information when needed
Data Source
AI summary
The disclosure reveals a system and approach for remote health monitoring and diagnostics of room controllers, networks and devices. A master room controller may be used to open a system health page or a diagnostic page for other controllers. A system health page may provide an overview of virtually all of the other room controllers. A tool of the present system may be used to trouble shoot issues remotely at another room controller in lieu of doing a visit to the respective room controller. A user may navigate from the system health page to virtually any place on the room controller to diagnose issues. The navigation may be done by hyper linking from the system health page. The healthy controllers may be hidden from the page so that the unhealthy systems can be viewed in one shot.