Remote Service Assignment for Faster Self-Driving Vehicle Intervention
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Solution Overview
Problem
Current remote service management for self-driving vehicles is inefficient as operators on standby require excessive time to comprehend surroundings, leading to reduced business processing and increased labor costs, and it is impractical to expect them to have the same level of comprehension as drivers.
Innovation Solution
A method and apparatus that assign service businesses to operators based on their current engagement, where an operator already engaged in a secondary business is prioritized to handle a primary business affecting travel efficiency, reducing the time needed to comprehend surroundings and improving operational efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If an operator on standby performs remote operation of a mobile object, then the operator can comprehend the surroundings through sensor information visualization, but the time required to comprehend the surroundings becomes excessively long compared to a driver sitting in the driver's seat
Solution Approach 1:
The system performs preliminary actions by pre-visualizing and presenting sensor information (camera images, sensor data) to the operator before the remote operation begins. This allows the operator to familiarize themselves with the mobile object's surroundings in advance, reducing the comprehension time during actual operation.
Solution Approach 2:
The system creates a visual copy of the mobile object's surroundings through sensor information visualization, presenting camera images and sensor data on a display device. This visual copy allows the operator to comprehend the environment without physically being present, though it requires more time than direct observation.
2Loss of information
If an operator on standby is expected to have the same degree of comprehension of surroundings as a driver, then the comprehension quality may be sufficient, but the business processing amount per unit time decreases and labor costs rise
Solution Approach 1:
The system applies partial action by providing selective sensor information visualization based on the operational context. Instead of requiring complete comprehension of all surroundings, the system prioritizes displaying critical information relevant to the current task, allowing operators to achieve sufficient comprehension while maintaining higher productivity.
Solution Approach 2:
The system applies local quality by tailoring the visualization of sensor information to the specific operational needs and context. Different areas of the surroundings are emphasized based on their relevance to the current task, allowing operators to focus on critical information rather than comprehending everything in equal detail.
3Productivity
If one operator is selected from a plurality of operators and a remote operation is assigned, then a remote service of multiple self-driving vehicles can be efficiently run by a small number of operators, but it becomes substantially impossible for each operator to comprehend information related to mobile objects before determination that remote operation is necessary
Solution Approach 1:
The system performs preliminary action by providing sensor information visualization to operators before remote operations are assigned. This allows operators to comprehend information about mobile objects in advance, even while on standby, so they are better prepared when operations are needed without compromising service efficiency.
Data Source
AI summary
A method for managing a remote service for mobile objects is provided. The method includes the step of assigning, when a start trigger of a service business to an object for which the remote service is provided is output, the service business to at least one operator among a plurality of operators engaged in the remote service. The service business includes a first business which affects travel efficiency of the object of the remote service and a second business which does not affect the travel efficiency. In the step of assigning the service business, in the event that a start trigger of the first business for the object of the remote service is output, when there is an operator already engaged in the second business for the object of the remote service, the first business is assigned to the operator.