Remote Service Integration Platform Using Natural Language Processing
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Solution Overview
Problem
Current systems do not provide an integrated solution for accessing multiple remote services, including commercial transactions, using natural language and voice recognition, NFC, or other message types from a single platform, and lack the ability for third-party systems to connect and offer their products and services seamlessly.
Innovation Solution
A system comprising a management system, database, message input and recognition system, output system, dialogue system, and information exchanging system connected to remote third-party services, allowing users to interact with various services through natural language and voice recognition, and enabling third-party integration via connectors for commercial transactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple remote services are accessed independently through various devices and applications, then service functionality is available, but system integration and user convenience deteriorate
Solution Approach 1:
The patent combines multiple independent remote services (information services, transaction services, communication services) into a single integrated system accessible through one device. The system merges diverse service types including airline ticket booking, hotel reservations, banking transactions, and information queries into a unified platform that can be accessed through natural language processing and multiple input methods.
Solution Approach 2:
The system is designed as a universal platform that can handle multiple types of services through a single interface. It provides multi-functional capabilities including voice recognition, natural language processing, NFC communication, and various input methods all within one system that can access both information services and commercial transactions across different third-party services.
2Ease of operation
If natural language and voice recognition are used to access services, then user convenience is improved, but system complexity increases
Solution Approach 1:
The system introduces natural language processing and dialogue management as intermediary layers between the user and the complex service backend. These intermediaries translate user-friendly natural language inputs into structured service requests, handling the complexity of service integration, authentication, and data processing without exposing it to the user. The dialogue system acts as a mediator that manages the interaction flow between multiple services.
3Adaptability or versatility
If third-party services are integrated into a unified system, then service variety and accessibility are improved, but system architecture complexity increases
Solution Approach 1:
The system segments third-party services into distinct functional modules including information services, transaction services, and communication services. Each service type is handled by dedicated components that can be independently managed and integrated. This segmentation allows the system to incorporate diverse third-party services while maintaining architectural organization through separate handling of different service categories.
4Ease of operation
If multiple input methods (voice, NFC, gestures) are supported, then user convenience is improved, but system complexity increases
Solution Approach 1:
The system implements a universal input handling mechanism that supports multiple input methods including voice recognition, natural language text input, NFC communication, and gesture recognition. This multi-functional input system is managed through a unified dialogue management layer that can process and route different input types appropriately, allowing users to choose their preferred input method while the system handles the complexity of processing each type through a single integrated framework.
Data Source
AI summary
The present invention relates to a system of integrating remote services and the method of operating said system. In a preferred embodiment, the system comprises a management system, a database with a table of users and a table of data associated with each user, a message input and recognition system for written messages, voice messages, or text messages, etc., an output system, a dialogue system, and an information exchanging system for exchanging information with remote third party services, where the information exchanging system is connected to the management system and comprises connectors suitable for each type of service such that at least one connector is suitable for performing a commercial transaction that can be requested by the user. It is particularly applicable in the field of purchasing electronic tickets or products and in the field of bank transactions from a mobile terminal.