Remote Service Task Assignment for Faster Mobile Object Handover
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current remote service management for mobile objects, such as self-driving vehicles, is inefficient due to the time operators require to comprehend surroundings, leading to reduced business processing and increased labor costs, and the inability to assign remote operations effectively before determining their necessity.
Innovation Solution
A method and apparatus that determine whether to accept a request for closing a remote service business, distinguishing between first and second businesses based on their impact on travel efficiency, and reject requests for second businesses if a first business is expected, allowing for preferential assignment of first businesses to operators engaged in second businesses, thereby reducing comprehension time and improving service efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If operators are selected from standby to perform remote operations, then a remote service of multiple self-driving vehicles can be efficiently run by a small number of operators, but the time required for operators to comprehend surroundings is longer than that required by drivers sitting on driver's seats
Solution Approach 1:
The system performs preliminary actions by having operators view sensor information and comprehension evaluation results before remote operations are assigned. This allows operators to pre-comprehend surroundings and task contents, reducing the time needed when actually taking control of vehicles. The management server sends sensor information to terminal devices in advance, and operators can evaluate their comprehension level before being selected for remote operation.
2Reliability
If operators are required to have the same degree of comprehension of surroundings as drivers, then remote operation safety may be improved, but business processing amount per unit time is reduced and labor costs rise
Solution Approach 1:
The system changes the parameter of comprehension evaluation by introducing a quantitative comprehension evaluation result that compares operator comprehension against a reference value (driver comprehension level). This allows the system to objectively assess whether an operator has achieved sufficient comprehension without requiring them to match driver levels completely, thereby balancing safety requirements with operational efficiency.
3Productivity
If operators are selected and assigned remote operations only after determination that remote operation is necessary, then operational efficiency is maintained, but operators cannot comprehend information related to mobile objects before assignment
Solution Approach 1:
The system enables preliminary action by providing sensor information to operators before remote operation assignment. Operators can view camera images and other sensor data in advance, allowing them to mentally prepare and comprehend the situation before taking control. This preliminary exposure to information does not compromise operational efficiency since the system still maintains proper assignment protocols.
Data Source
Figure 1
Figure 2
Figure 3
AI summary
A method for managing a remote service for mobile objects (VHm) is provided. The method includes the step of determining, when a request for close (RFC) of a business (SB) of the remote service is received, whether the request for close is to be accepted. The service business includes a first business which affects travel efficiency of an object for which the remote service is provided and a second business which does not affect the travel efficiency. In the step of determining the request for close, when the request for close is a request for close of the second business, a determination is made as to whether a start of the first business to the object of the second business is expected. In addition, when it is determined that a start of the first business is expected, acceptance of the request for close of the second business is rejected.