Remote Service Task Switching for Faster Mobile Object Handover
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Solution Overview
Problem
Existing remote service management systems for mobile objects, such as self-driving vehicles, face inefficiencies due to the time operators require to comprehend surroundings, leading to increased labor costs and reduced business processing efficiency when multiple operators are involved in remote operations.
Innovation Solution
A method and apparatus that determine whether to accept or reject requests for closing remote service operations based on the presence of a first business that affects travel efficiency, allowing operators engaged in secondary tasks to switch to primary tasks more quickly, thereby reducing comprehension time and improving operational efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If operators are selected from standby to perform remote operations, then the remote service can be run by a small number of operators, but the time required for operators to comprehend surroundings is longer compared to drivers sitting in the driver's seat
Solution Approach 1:
The system performs preliminary actions by having operators view sensor information and comprehension evaluation images before remote operations are assigned. This allows operators to pre-comprehend surroundings and task contents, reducing the time needed when actually taking control of mobile objects. The management server evaluates operator comprehension levels in advance and makes assignments based on these pre-assessments.
2Measurement precision
If operators are required to have the same degree of comprehension of surroundings as drivers, then comprehension accuracy is improved, but labor costs rise and business processing amount per unit time is reduced
Solution Approach 1:
The system changes the parameter of comprehension evaluation by introducing comprehension evaluation images that display sensor information in a standardized format. Instead of requiring operators to achieve the same comprehension level as drivers, the system evaluates and manages comprehension as a measurable parameter, allowing for efficient assignment while maintaining adequate comprehension levels.
3Adaptability or versatility
If operators are selected from standby for remote operations, then operational flexibility is maintained, but operators cannot comprehend information related to mobile objects before determination of remote operation necessity
Solution Approach 1:
The management server enables operators on standby to view sensor information and comprehension evaluation images related to mobile objects before remote operations are assigned. This preliminary exposure allows operators to comprehend information about mobile objects in advance while maintaining the flexibility to assign operations based on real-time needs and operator capability assessments.
Data Source
AI summary
A method for managing a remote service for mobile objects is provided. The method includes the step of determining, when a request for close of a business of the remote service is received, whether or not the request for close is to be accepted. The service business includes a first business which affects travel efficiency of an object for which the remote service is provided and a second business which does not affect the travel efficiency. In the step of determining the request for close, when the request for close is a request for close of the second business, a determination is made as to whether or not a start of the first business to the object of the second business is expected. In addition, when it is determined that a start of the first business is expected, acceptance of the request for close of the second business is rejected.