Remote Session Management for On-Demand Service Terminals
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Solution Overview
Problem
Conventional point of sale systems require manual input by operators for processing transactions, leading to inefficiencies and potential human errors, and users must provide payment information at each transaction, compromising security and convenience.
Innovation Solution
A network computing system that uses user information and contextual data to programmatically identify entities and initiate transactions remotely, allowing for automatic session creation and termination, and enabling users to request services without separate payment methods at each location.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual input by operators is used for processing transactions, then the system can handle transactions with simple hardware, but it leads to inefficiencies and potential human errors
Solution Approach 1:
The system enables self-service through automatic session initiation at terminal devices based on location data, eliminating the need for manual operator input. The computing device automatically creates sessions and processes transactions without human intervention, improving both efficiency and accuracy.
Solution Approach 2:
The patent replaces manual mechanical input operations with automated electronic processes. Location-based automatic session initiation substitutes operator actions with system-driven electronic communication between computing devices and terminal devices, enhancing productivity and reliability.
2Ease of operation
If users provide payment information at each transaction, then the terminal system can process payments directly, but it compromises security and convenience
Solution Approach 1:
The system performs preliminary actions by automatically initiating sessions and preparing transaction data before the user arrives at the terminal. Payment information is processed in advance through the network, eliminating the need for users to manually input sensitive data at each transaction point.
Solution Approach 2:
The patent introduces an intermediary network system that handles sensitive payment information transmission. The computing device acts as a mediator between the user and terminal device, securely transmitting payment data through encrypted network communication rather than requiring direct user input at the terminal.
3Productivity
If automatic session creation is implemented remotely, then operational efficiency is improved, but the system complexity increases
Solution Approach 1:
The computing device performs multiple functions including location-based session initiation, payment processing, and transaction management through a single integrated system. This multi-functionality reduces the need for separate specialized devices, managing complexity while improving productivity.
Data Source
AI summary
A network system for managing an on-demand service can receive, from a user, a service request indicating a destination location. In addition to facilitating available service providers to fulfill the service request, the network system can create and manage a session for the user for an entity identified based on, for example, the destination location. The session for the user can be used to procure items and/or services provided by the entity. The network system can transmit, to terminal computing system(s) associated with the entity, session initiation data that includes user data such as identification information to identify the user. The transmission of the session initiation data can cause the terminal computing system(s) to automatically create the session for the user. In addition, the network system can receive, from the terminal computing system(s), session data upon termination of the session for the user.