Remote Software Reseat for IT Fault Recovery

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Solution Overview

Problem

On-site remediation for IT system faults often requires technician dispatch, leading to extended recovery times, increased costs, and access difficulties, especially in restricted sites.

Innovation Solution

A method for performing remote reseat actions through software operations, including software resets and redefinitions, using a remote reseat program that generates a push file with operation tables, redundancy checks, and prescribes recovery operations, enabling remote diagnostic and recovery capabilities.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If a technician is dispatched for on-site remediation, then the component fault can be directly addressed, but recovery time is extended and costs increase

Engineering Contradiction:

Improvefault remediation capabilityVSAvoidrecovery time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The patent replaces the mechanical/physical system of technician dispatch and on-site hardware manipulation with a software-based remote execution system. The system uses software agents deployed to client systems that can remotely execute reseat operations, swap redundant components, and perform recovery actions without requiring physical technician presence. This substitution of mechanical intervention with software automation directly reduces recovery time while maintaining fault remediation capability.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

2Reliability

If a technician is dispatched for on-site remediation, then the component fault can be directly addressed, but labor costs increase

Engineering Contradiction:

Improvefault remediation capabilityVSAvoidlabor cost

Core Design Contradiction:

ReliabilityVSLoss of energy

Solution Approach 1:

The system enables self-service remote remediation by deploying software agents that automatically execute recovery operations based on diagnostic results. When faults are detected, the system can autonomously perform reseat actions, activate redundant components, and restore system operation without requiring technician intervention. This automation eliminates or significantly reduces labor costs while maintaining the ability to remediate component faults.

Inventive Principle:

Principle #25Self-service

3Reliability

If a technician is dispatched for on-site remediation, then access to restricted sites can be obtained, but recovery time is extended and costs increase

Engineering Contradiction:

Improvefault remediation capabilityVSAvoidsite access difficulty

Core Design Contradiction:

ReliabilityVSEase of operation

Solution Approach 1:

The patent replaces the need for physical site access with remote software-based operations. Software agents deployed to client systems enable the system to perform diagnostics and remediation actions from a remote location, eliminating the requirement for technicians to physically access restricted or remote sites. This approach maintains fault remediation capability while completely removing the barrier of site access difficulty.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentUS11334452B1Performing remote part reseat actions

Publication Date: 2022.05.17 INTERNATIONAL BUSINESS MACHINE CORPORATION

AI summary

A tool for performing remote part reseat actions. Responsive to receiving a request for a scheduled operation, the tool generates an operation table in a push file. Responsive to a determination that there is at least one redundant component for the scheduled operation, the tool identifies the at least one redundant component. The tool determines one or more tolerable errors for the at least one redundant component. The tool appends the at least one redundant component and the one or more tolerable errors to the operation table in the push file. The tool schedules the push file to prescribe one or more recovery operations for the scheduled operation.