Remote Support Dispatch Failover for Moving Objects
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Solution Overview
Problem
Existing remote support systems do not adequately address the process of selecting a dispatcher and control center when multiple devices are available, leading to inefficiencies and potential service disruptions.
Innovation Solution
A system that includes a management device database to register multiple management devices, allowing for the selection of a first management device and, if no response is received within a first period, automatically transmitting the request to a second management device, ensuring redundancy and continuity of remote support services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a single management device is used to receive support requests and assign resources, then the system structure is simple, but the system reliability deteriorates when the device is non-functional
Solution Approach 1:
The system divides the management function into multiple independent management devices instead of using a single device. Each management device can independently receive support requests and assign resources, creating a segmented architecture that improves reliability while maintaining manageable complexity through modular design
Solution Approach 2:
The system pre-registers multiple management devices in the management device database before any support request occurs. This preliminary setup ensures that when a support request is received, the moving object can immediately attempt to contact registered management devices without delay, maintaining system continuity
2Reliability
If multiple management devices are registered, then the system redundancy improves, but the process complexity of selecting a functional device increases
Solution Approach 1:
Multiple management devices are pre-registered in the management device database with their identification information before any support request is made. This preliminary registration eliminates the complexity of selecting management devices at runtime, as the moving object can simply iterate through the pre-registered list to find a functional device
Solution Approach 2:
The moving object autonomously attempts to contact registered management devices in sequence when a support request is made. If the first management device does not respond within the first period, the moving object automatically tries the second management device without requiring external intervention or complex selection logic from other system components
3Reliability
If the system waits for a response from the first management device for an extended period, then the response accuracy improves, but the time delay increases
Solution Approach 1:
The system uses a predetermined first period as a threshold parameter to determine whether to attempt contact with the second management device. This parameter-based approach balances response accuracy and time delay by automatically switching to backup management devices when the response time exceeds the threshold, preventing excessive waiting while ensuring reliable support
Data Source
AI summary
A moving object is to receive remote support. The moving object includes a control device and a management device database in which information of a plurality of management devices is registered. Each of the plurality of management devices has a function to assign a support resource necessary for remote support. The control device is configured to transmit a support request to the first management device registered in the management device database, and if a response to the support request is not received from the first management device within the first period from the transmission of the support request, transmit the support request to a second management device registered in the management device database and different from the first management device.