Remote Support System Synchronizing Dual Screens
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Solution Overview
Problem
Existing remote support systems for image processing apparatuses and information terminal devices operating in sync lack the capability to accurately and efficiently provide support as they cannot display the current screen of the information terminal apparatus, leading to difficulties in user guidance and troubleshooting.
Innovation Solution
A remote support system that includes an image processing apparatus, an information terminal apparatus, and an information processing apparatus, where both the image processing apparatus and the information terminal apparatus can communicate to synchronize their screens, allowing the information processing apparatus to receive and reproduce both screens on its display, enabling accurate and efficient remote support.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the information processing apparatus displays only the image processing apparatus screen in synchronous mode, then the operator can provide manipulation support on the image processing apparatus, but the operator cannot grasp the situation on the information terminal apparatus
Solution Approach 1:
The display screen is segmented into multiple regions, with the first region displaying the image processing apparatus screen and the second region displaying the information terminal apparatus screen. This segmentation allows both screens to be visible simultaneously without requiring a single complex display system, resolving the contradiction between information visibility and device complexity.
Solution Approach 2:
The solution transitions from a single-dimension display (one screen at a time) to a multi-dimensional display approach by dividing the display space into multiple regions. This dimensional change enables simultaneous visualization of both the image processing apparatus screen and the information terminal apparatus screen, allowing the operator to grasp both situations at once.
2Productivity
If the user manipulates both the image processing apparatus and the information terminal apparatus, then data can be input using KEYBOARD LINK and ADDRESS LINK functions, but the user becomes unfamiliar with how to manipulate the operation screens
Solution Approach 1:
The display system provides visual feedback by showing both the image processing apparatus screen and the information terminal apparatus screen simultaneously. This feedback mechanism helps the user understand the relationship between operations on different devices and the resulting screen changes, improving ease of operation while maintaining productivity.
Solution Approach 2:
The dual-screen display acts as an intermediary between the user and the two devices. It provides a visual mediation that helps the user understand how operations on the information terminal apparatus affect the image processing apparatus screen, making the synchronized operation more intuitive and easier to master.
Data Source
AI summary
A remote support system includes: an image processing apparatus; an information terminal apparatus; and an information processing apparatus serving for remote support. The image processing apparatus and the information terminal apparatus operate in sync with each other. Either or both of the image processing apparatus and the information terminal apparatus execute the following operations: receiving a synchronous display start command; determining whether or not the image processing apparatus and the information terminal apparatus are operating in sync with each other; obtaining first screen information on the image processing apparatus and second screen information on the information terminal apparatus if the image processing apparatus and the information terminal apparatus are operating in sync with each other; and transmitting the first and second screen information to the information processing apparatus. The information processing apparatus reproduces screens on the basis of the first and second screen information received therefrom.