Remote Work Support Layout for Clear Field of View

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Existing remote work support systems face challenges in maintaining the worker's field of view and work efficiency, as wearable devices with displays can restrict vision and those without displays limit the worker's ability to receive support information.

Innovation Solution

A remote work support system comprising a wearable device with an image capturing unit, voice input and output units, and a mobile terminal with a display unit, allowing the worker to maintain a clear field of view while receiving support information on the mobile terminal.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If an eyeglass-type wearable device with display is used to transmit images to the worker, then the worker can view support information, but the field of vision is reduced which may reduce work efficiency and cause danger

Engineering Contradiction:
Improvesupport information transmissionVSAvoidfield of vision reduction
Core Design Contradiction:
Loss of informationVSObject-affected harmful factors

Solution Approach 1:

The display function is extracted from the wearable device and relocated to the mobile terminal. The wearable device retains only image capturing and voice communication functions, while the mobile terminal displays the captured images and support information, eliminating the conflict between display and field of vision.

Inventive Principle:
Principle #2Taking out (Extraction)

2Object-affected harmful factors

If a wearable device without display is used to maintain field of view, then work safety is improved, but the worker cannot check images transmitted from support operator

Engineering Contradiction:
Improvefield of view maintenanceVSAvoidimage viewing capability
Core Design Contradiction:
Object-affected harmful factorsVSLoss of information

Solution Approach 1:

The mobile terminal acts as an intermediary between the wearable device and the worker. It receives images from the wearable device and presents them to the worker, enabling image viewing without requiring a display on the wearable device itself.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Loss of information

If image is continuously transmitted to mobile terminal, then worker can access support information, but work efficiency is reduced due to unnecessary interruptions

Engineering Contradiction:
Improvesupport information availabilityVSAvoidwork efficiency
Core Design Contradiction:
Loss of informationVSProductivity

Solution Approach 1:

Instead of continuous image transmission, the system uses on-demand transmission triggered by voice commands. The worker can request images when needed during work, making the information flow periodic rather than continuous, thus maintaining work efficiency while ensuring information availability when required.

Inventive Principle:
Principle #19Periodic action

Data Source

PatentEP4064694B1Remote work support system
Publication Date: 2025.04.09 DAIKIN INDUSTRIES LTD
  • EP4064694B1 patent drawingFigure 1
  • EP4064694B1 patent drawingFigure 2
  • EP4064694B1 patent drawingFigure 3

AI summary

To enable a worker who performs work to visually recognize image information from a support operator located in a remote location, as necessary, while securing a sufficient field of view and ensuring safety. A remote work support system (1) includes a wearable device (10), a mobile terminal (20), and a support operator terminal (40). The wearable device (10) includes an image capturing unit (11), a voice input unit (12), and a voice output unit (13). The mobile terminal (20) includes a display unit (21). The support operator terminal (40) transmits and receives voice to and from the wearable device (10), receives an image from the wearable device (10), and transmits an image to the mobile terminal (20).