Remote Support Tool Function Plan Translation
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Remote maintenance services face challenges in providing a seamless user experience due to varying network data rates, as industrial sites often have limited high-data-rate connectivity, leading to degraded performance and user frustration.
Innovation Solution
The system employs an identifier-mapper-unit and function-mapper-unit to translate function descriptions into device-specific operations and identifiers, allowing for efficient communication and maintenance tasks to be performed even with low data rates, by using a combination of description associations and translation associations stored on the user apparatus and service center, ensuring that function plans are understandable and executable regardless of network conditions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If remote support services transmit detailed function descriptions and operational data over the network, then the user experience and maintenance accuracy are improved, but the network data rate requirement increases, making the system unusable in low-data-rate environments
Solution Approach 1:
The patent segments the function description into two parts: identifiers (transmitted over network) and detailed descriptions (stored locally). This segmentation allows the system to transmit only essential reference data over the network while keeping detailed information locally available, thereby reducing network data rate requirements while maintaining complete information access for maintenance tasks
Solution Approach 2:
The patent implements preliminary action by storing function descriptions and operational data locally on the user device before network transmission is needed. This pre-stored local information serves as a reference that can be accessed offline or with minimal network bandwidth, enabling maintenance personnel to perform tasks even in low-data-rate environments while still benefiting from remote support capabilities
Data Source
Figure 1
Figure 2
Figure 3
AI summary
To provide as data rate independent user experience as possible for remote service, function descriptions are associated with identifiers, and a function plan transmitted between a service center and a user apparatus comprises the identifiers but the function plan outputted in the user apparatus comprises the function descriptions.