Remote Support Routing to Limit Vehicle Server Load
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Solution Overview
Problem
Existing remote support systems for mobile vehicles face significant challenges in managing processing loads and data traffic, leading to excessive burdens on business operators, which can result in increased infrastructure costs and traffic costs.
Innovation Solution
A method and system that calculate processing loads and data traffic per unit time, and when these exceed predetermined upper limits, propose an avoidance route to the target mobile vehicle based on positional and map information, thereby reducing the load on the server and data traffic.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If remote support is executed intensively for multiple mobile vehicles, then service quality and user support are improved, but processing load on the server and data traffic increase excessively
Solution Approach 1:
The mobile vehicle autonomously determines whether to execute remote support based on received guidance information, rather than requiring continuous server-initiated support. The vehicle's own determination unit assesses whether conditions meet thresholds for remote support, making the system self-regulating and reducing unnecessary server processing load while maintaining service quality when needed
Solution Approach 2:
The server pre-calculates and transmits guidance information to the mobile vehicle before remote support is actually needed. This guidance information contains predetermined conditions and thresholds that the vehicle can use to autonomously decide whether to initiate remote support, allowing the server to prepare in advance without bearing the continuous processing burden of real-time decision-making for multiple vehicles
2Reliability
If remote support is executed intensively for multiple mobile vehicles, then service quality is improved, but infrastructure investment and traffic cost increase
Solution Approach 1:
The mobile vehicle autonomously determines whether to execute remote support based on received guidance information, rather than requiring continuous server-initiated support. The vehicle's own determination unit assesses whether conditions meet thresholds for remote support, making the system self-regulating and reducing unnecessary server processing load while maintaining service quality when needed
Solution Approach 2:
The system implements remote support selectively rather than continuously - only when the mobile vehicle's determination unit finds that current conditions meet the predetermined thresholds in the guidance information. This partial action approach ensures service quality is maintained when necessary while avoiding excessive data traffic and infrastructure costs during periods when remote support is not needed
Data Source
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AI summary
A processing load of a server (MS) configured to manage a remote support or data traffic per unit time in sending/receiving between a target mobile vehicle of the remote support and the server is calculated. Positional information of a current location and a destination of the target mobile vehicle and map information containing the current location and the destination are obtained. When the processing load is equal to or greater than an upper limit load or when the data traffic per unit time is equal to or greater than an upper limit amount, a proposal is made to the target mobile vehicle for an avoidance route (ART) for avoiding an occurrence of the remote support based on the positional information and the map information.