Remote Support Notification Timing in Mobility Services
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Solution Overview
Problem
In mobility service systems, passengers may feel anxiety or strangeness when service support requests are made without an available remote operator, leading to notifications being issued before the operator is assigned.
Innovation Solution
Implementing a notification waiting process that prohibits service support notifications from being issued to passengers until a remote operator is assigned to the vehicle, thereby synchronizing notification and service execution times.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If service support notifications are issued immediately when requested, then passenger information is provided timely, but passenger anxiety and strangeness increase when no operator is available
Solution Approach 1:
The system performs preliminary checking of operator availability before issuing service support notifications. The notification waiting process delays notification until an operator is confirmed to be available, preventing anxiety-causing situations where notifications are issued without immediate service capability.
2Productivity
If notifications are issued before operator assignment, then information flow is efficient, but service execution timing is delayed causing passenger discomfort
Solution Approach 1:
The system implements a feedback mechanism where notification issuance depends on real-time operator availability status. The notification waiting process continuously monitors operator assignment status and only issues notifications when the service can be immediately executed, eliminating the time gap between notification and service execution.
3Object-affected harmful factors
If the system waits for operator availability before notification, then passenger anxiety is reduced, but information delivery is delayed
Solution Approach 1:
The system performs preliminary verification of operator availability before issuing notifications. By checking operator status in advance and only notifying when service capability is confirmed, the system eliminates both passenger anxiety and unnecessary notification delays, achieving optimal timing for both concerns.
Data Source
AI summary
A mobility service system provides a mobility service using a vehicle. The mobility service system includes one or more processors configured to assign a remote operator to a target vehicle in response to a request for remote support from the target vehicle. The remote support includes service support different from support of vehicle driving. When the remote support requested from the target vehicle is the service support, the one or more processors are further configured to execute a notification waiting process that prohibits a notification related to the service support from being issued to a passenger in the target vehicle until the remote operator is assigned to the target vehicle.