Remote Support Workflow for Automated Driving Operator Load
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
The load on operators remotely supporting automated driving vehicles can increase, leading to decreased efficiency in remote support, as they need to handle multiple support requests and make complex decisions quickly, which can be costly and time-consuming.
Innovation Solution
A remote support system that uses a past record database to determine recommendable options for delegating or supporting vehicular processes, reducing the operator's decision load by presenting a combination of supported and delegated processes based on past records, allowing operators to focus on critical tasks and reduce handling time.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If operators handle multiple support requests and make complex decisions quickly, then remote support coverage is improved, but operator load increases and efficiency decreases
Solution Approach 1:
The system enables automated self-service by having the automated driving vehicle independently determine whether its support request can be resolved using past records from the database. The vehicle autonomously compares current situation data with historical data, executes appropriate processes without operator intervention, and only escalates to operators when necessary, thereby reducing operator load while maintaining comprehensive support coverage
Solution Approach 2:
The system performs preliminary action by pre-processing and storing support request data, scenes, and processes in the past record database during normal operations. This pre-prepared knowledge base allows the vehicle to quickly match and resolve current support requests without requiring real-time operator analysis, reducing the complexity and load on operators while expanding support capability
2Speed
If operators handle multiple support requests and make complex decisions quickly, then response speed is improved, but time for accurate decision-making decreases
Solution Approach 1:
The system performs preliminary action by pre-processing support requests, scenes, and resolution processes during normal operations and storing them in the past record database. This pre-prepared knowledge base allows the vehicle to quickly match current situations with historical solutions, achieving fast response times without sacrificing decision accuracy since the pre-processed data has already been validated
Solution Approach 2:
The system implements feedback by continuously comparing current support request outcomes with past record data and updating the database with new information. This feedback loop ensures that decision-making time is reduced through accumulated experience while maintaining accuracy through continuous learning and validation of resolution effectiveness
3Productivity
If more operators are deployed to handle support requests, then remote support efficiency is improved, but costs increase
Solution Approach 1:
The system enables automated self-service where the vehicle independently resolves support requests using the past record database, eliminating the need for additional operators to handle routine cases. This self-service capability increases remote support efficiency by handling the majority of requests automatically while maintaining a small team of operators for complex cases, thereby improving productivity without increasing operator quantity or costs
Solution Approach 2:
The system performs preliminary action by pre-processing and categorizing support requests with appropriate resolution processes before operator involvement is needed. This pre-prepared guidance enables existing operators to handle complex cases more efficiently while the automated system manages volume, increasing overall productivity without requiring additional personnel
Data Source
AI summary
A remote support system includes a past record database. The past record database indicates a past record of a support request process by an automated driving vehicle for each scene. In response to a support request from a target automated driving vehicle, the remote support system requests an operator for an instruction to the target automated driving vehicle. A supported process is a vehicular process performed by the operator instead of the target automated driving vehicle. On the other hand, a delegated process is a vehicular process that the operator delegates to the target automated driving vehicle. Based on the past record database, the remote support system determines a recommendable option of a combination of the supported process and the delegated process. Then, the remote support system presents the recommendable option to the operator.