Remote Vehicle Support Assignment by Route Direction Overlap
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Solution Overview
Problem
In remote vehicle support systems, when multiple vehicles request support within the same period while passing through a predetermined area, existing methods lead to inefficient operator allocation, resulting in prolonged idle times for remote operators and increased operational costs due to unnecessary binding hours.
Innovation Solution
A management device and method that assigns remote operators by recognizing the entry and exit directions of target vehicles, allowing for the same operator to be assigned to multiple vehicles with similar directions, thereby reducing idle time and operational costs.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If different remote operators are respectively assigned to multiple target vehicles passing through a predetermined area, then each vehicle receives dedicated support, but the binding hours of remote operators become unnecessarily long and idle time increases
Solution Approach 1:
The patent merges multiple support tasks into a single operator's workflow by assigning one operator to multiple vehicles passing through the same predetermined area. The management device identifies vehicles with similar routes and combines their support requests, allowing the operator to sequentially assist multiple vehicles without transitioning between different operational contexts, thereby reducing idle time while maintaining support availability.
Solution Approach 2:
The patent makes a single remote operator multi-functional by enabling them to handle support for multiple different vehicles through a unified interface. The management device routes support requests from multiple vehicles to the same operator, who can universally manage various vehicle support tasks without requiring dedicated operators for each vehicle, thus optimizing resource utilization.
2Ease of operation
If multiple remote operators are assigned to multiple target vehicles, then each vehicle gets individualized attention, but operational costs increase due to prolonged binding hours
Solution Approach 1:
The patent combines multiple support tasks into a single operator's workflow by assigning one operator to multiple vehicles passing through the same predetermined area. The management device identifies vehicles with similar routes and combines their support requests, allowing the operator to sequentially assist multiple vehicles without transitioning between different operational contexts, thereby reducing idle time while maintaining support availability.
Solution Approach 2:
The patent changes the assignment parameter from one-to-one (dedicated operator per vehicle) to one-to-many (one operator for multiple vehicles with similar routes). The management device dynamically adjusts operator assignments based on vehicle route parameters, assigning vehicles traveling through the same predetermined area to the same operator, thereby optimizing resource utilization and reducing operational costs.
3Device complexity
If sequential remote support is provided to multiple vehicles, then resource allocation is simplified, but the efficiency of remote support operations decreases
Solution Approach 1:
The patent implements a feedback mechanism where the management device continuously monitors vehicle positions, support request statuses, and operator availability. Based on this real-time feedback, the system dynamically optimizes operator assignments by identifying vehicles passing through the same predetermined area and assigning them to the same operator, thereby improving efficiency while maintaining manageable assignment complexity through automated decision-making.
Data Source
AI summary
A management device manages remote support for a vehicle. The management device executes assigns a remote operator to a target vehicle in response to a support request from the target vehicle. Vehicle information includes a position and a travel plan of the target vehicle. When receiving a plurality of support requests in a same period respectively from a plurality of target vehicles scheduled to pass through a predetermined area, the management device recognizes, based on the vehicle information, an entry direction into the predetermined area and an exit direction from the predetermined area for each target vehicle. Based on a combination of the entry direction and the exit direction, the management device determines whether to assign a same remote operator to the plurality of target vehicles or assign different remote operators to the plurality of target vehicles.