Remote Support Alerts for Automated Driving Safety Risks
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Solution Overview
Problem
Existing remote support systems for automated driving vehicles do not adequately address the safety concerns associated with incorrect remote support, leading to potential hazards.
Innovation Solution
A remote support system that includes a concern message notification mechanism, which acquires support request information from the automated driving vehicle and notifies the remote supporter of potential concerns arising from incorrect support, thereby enhancing the safety of remote operations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If remote support is provided without concern message notification, then the operation process is simple and fast, but the safety and reliability of remote support deteriorates
Solution Approach 1:
The system performs preliminary actions by acquiring concern messages based on support request information before the remote supporter executes the support action. This advance preparation allows the system to present potential concerns to the remote supporter in advance, enabling them to take preventive measures without adding complex real-time monitoring infrastructure.
Solution Approach 2:
The concern message acts as an intermediary element between the support request and the remote supporter's decision-making process. Instead of directly monitoring and controlling the remote support process, the system introduces concern messages that mediate the interaction, guiding the remote supporter's attention to potential issues without requiring complex real-time intervention mechanisms.
2Reliability
If concern message notification is implemented, then the safety of remote support is improved, but the system complexity increases
Solution Approach 1:
The management apparatus performs multiple functions using the same hardware resources: it manages remote supporters, processes support requests, generates concern messages, and communicates with automated driving vehicles. This multi-functionality allows the system to provide concern message notification without requiring separate dedicated hardware for each function, thereby limiting the increase in device complexity.
3Reliability
If concern messages are acquired and notified, then the likelihood of errors is reduced, but the processing time and system complexity increase
Solution Approach 1:
The system generates concern messages in advance based on the support request information before the remote supporter needs to make a decision. This preliminary generation of concern messages eliminates the need for time-consuming real-time analysis during the critical decision-making moment, as the messages are already prepared and ready for immediate presentation to the remote supporter.
Data Source
AI summary
A remote support system is for remote support for an automated driving vehicle, and includes one or more processors. The one or more processors are configured to: acquire support request information including content of a remote support request from the automated driving vehicle; acquire a concern message for notifying a concern that possibly arises if a remote supporter provides incorrect remote support to the automated driving vehicle, based on the support request information; and notify the remote supporter of the concern message through a remote support device operated by the remote supporter for the remote support.