Remote Support Task Sequencing for Automated Driving Vehicles
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Solution Overview
Problem
The load on remote supporters performing remote support for automated driving vehicles is high due to the need to determine the order of support tasks, which can be complex and require multiple confirmations.
Innovation Solution
A remote support system that acquires and displays tasks in a predetermined order based on the content of the support request, using a task database or machine learning model to divide and sequence the tasks for efficient execution by the remote supporter.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the remote supporter determines the order of support tasks manually, then the tasks can be completed with full contextual understanding, but the load and time required increase significantly
Solution Approach 1:
The system performs preliminary action by automatically determining and sequencing support tasks before presenting them to the remote supporter. The sequence determination unit pre-processes the raw support request to generate an ordered list of tasks with subtasks, eliminating the need for the remote supporter to manually determine task order while ensuring contextual understanding is maintained through automated analysis of the support situation.
2Productivity
If multiple support requests are processed simultaneously, then system utilization improves, but the complexity of managing task sequences increases
Solution Approach 1:
The system applies segmentation by dividing each support request into discrete, hierarchical tasks and subtasks with defined sequences. This structured breakdown allows multiple support requests to be processed simultaneously while maintaining clear, manageable task sequences for each request independently, reducing the overall complexity of concurrent task management.
Solution Approach 2:
The sequence determination unit acts as an intermediary between the raw support request and the remote supporter interface. It automatically generates and manages the task sequences, serving as a mediator that handles the complexity of ordering and coordinating multiple tasks while presenting a simplified, ordered view to the remote supporter for execution.
3Manufacturing precision
If detailed task breakdown is provided to the remote supporter, then execution precision improves, but the information processing load increases
Solution Approach 1:
The system segments the support tasks into a hierarchical structure with parent tasks and subtasks, where each level has specific execution requirements. This segmentation provides detailed execution precision at the subtask level while organizing information in a manageable hierarchy that reduces the overall processing load on the remote supporter compared to presenting all details at once.
Data Source
AI summary
A remote support system includes one or more processors. The one or more processors are configured to: acquire a plurality of tasks which are obtained by being divided in accordance with content of remote support requested from an automated driving vehicle and an execution order of which is determined; and execute display processing of displaying one or more videos necessary for execution of the plurality of tasks on a remote support device operated by a remote supporter such that the remote supporter is caused to perform the plurality of tasks in accordance with the execution order.